Town of Canmore

FAQs

Relaunch

Where do I go for information about Alberta's Relaunch Plan?
Alberta Relaunch Plan to re-open our economy will occur in stages. Click here for more information about what this means for your business.

Relaunch Policies and Procedures

All workplaces are expected to develop and implement policies and procedures to address COVID-19 prior to reopening or to continue operations after May 1. Click here for more information

Guidance Documents

Click here for provincial relaunch guidance for various sectors

Contact

For questions about the relaunch plan for businesses, email: This email address is being protected from spambots. You need JavaScript enabled to view it. 
Should I open my retail store, as others are doing it?
The Province of Alberta has announced its phased relaunch plan. While it allows for the gradual re-opening of our economy, businesses need to make the right decisions for their own unique situations. 

Alberta Relaunch Plan to re-open our economy will occur in stages. Click here for more information about what this means for your business.

Visit our relaunch page for resources and information.


For more information about developing a relaunch plan for your business, click here to watch our recent webinar series.
What will relaunch look like in Canmore?
The Province of Alberta announced its phased relaunch plan. While it allows for the gradual re-opening of our economy, businesses need to make the right decisions for their own unique situations. 

As we monitor use-patterns and understand the needs of local businesses, we are considering several options, such as closing Main street to vehicle traffic to allow for safe physical distancing for pedestrians.
Is the Town of Canmore considering closing Main Street to vehicle traffic?
Ensuring the safety of our residents and visitors to our community is our number one priority. We are taking a data-based approach and are considering additional measures to create safe public spaces, as our local economy begins to reopen. 

As we monitor use-patterns and understand the needs of local businesses, we are considering several options, such as closing Main street to vehicle traffic to allow for safe physical distancing for pedestrians. We will not be closing Main street for the upcoming May long weekend. We want to support downtown businesses in their reopening and have heard from them that taking this step too early could create perceived barriers and be detrimental to the businesses that are choosing to open.

To be clear, it is not our intent to create a vibrant or welcoming space for people to congregate, rather it is about creating a functional space for people to safely navigate Main Street while physically distancing as they work, shop, or eat.

Local Businesses

Which Canmore and area businesses are still offering delivery or curbside pick up?
Downtown Canmore has compiled a current list of businesses offering delivery and curbside pick-up. You can find the list here
Am I still required to apply for a business license during the provincial state of public health emergency?
Currently yes, Administration staff are currently working with Town of Canmore Council and the provincial government to propose options for re-examining fee deferrals/forgiveness options. More updates will be provided as information becomes available. The Business Registry is still open and available Monday-Friday, 8:30 - 4:30 a.m. for phone calls (403.678.1523) or email (This email address is being protected from spambots. You need JavaScript enabled to view it.). Please note there may be delays in responses due to the disruption of COVID-19. Click here to find applications and FAQ about general business registry inquiries.

Employees

What resources exist to help me support my employees or keep them working?
I cannot afford to keep my employees on, what do I do?
You can issue a temporary lay-off notice allowing your employees to apply for regular Employment Insurance benefits. Contact your CFIB counselor at 1.888.234.2232 or This email address is being protected from spambots. You need JavaScript enabled to view it. to ensure you are in compliance with the law in your province/territory. Click here for more information.   
What will happen to my Temporary Foreign Workers on visas and international students? 
Temporary foreign workers (including workers part of the Seasonal Agricultural Worker Program), international students, and workers on visas will be allowed entry into Canada, despite restricted border measures, provided that they self-isolate for 14 days.
My employee is invoking their “right to refuse” unsafe work – what do I do?
Under Occupational Health and Safety legislation, employees have a right to refuse work if they have reasonable grounds to believe it is dangerous to their health or safety. Remind your employees of the preventive measures that have been put in place, and the safety products available to them. 

You may choose to reassign work. In this case, the employee must receive the same wages and benefits as they would have received under their previous assignment. Please review the OH&S legislation in your jurisdiction for guidance on further reporting responsibilities, or talk to a CFIB Business Counsellor (1.888.234.2232 or This email address is being protected from spambots. You need JavaScript enabled to view it.).
I think my business should be closed, but they’re still asking me to report to work. What should I do?
Review Alberta's Relaunch Plan for information regarding the timing of phased reopenings for each industry. You are encouraged to discuss the situation with your employer. If your employer is not following the Public Health Order regarding Alberta's Relaunch Plan, you should submit a complaint online immediately.
Should I still go to work?
If your place of work is open, and you are not experiencing symptoms, you can go to work as usual. Practicing good hygiene is the most important thing Albertans can do to prevent the spread of COVID-19. This includes cleaning your hands regularly, avoiding touching your face, and staying home and away from others if you are sick.

Resources 

What resources exist to help prepare my business to survive the long run?
Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. if you would like to be added to our mailing list which will send out more business updates with resources as it becomes available. Visit our Town of Canmore business hub for more information and resources to support you.
Where can I go to connect with other Canmore business owners?
There are some online social groups locals are creating to connect with each other and share advice. It is important to note these groups are not monitored by the Town of Canmore to ensure the accuracy of information. Facebook groups: Bow Valley Community Connections, Bow Valley Small Businesses, Marketing Help For Business During COVID-19. Visit our Town of Canmore business hub for more information and resources to support you.

Financial Assistance

I operate a hotel or accommodation business. Can I defer my tourism levy payments?
Yes. As part of Alberta’s response to the economic impacts of the COVID-19 outbreak, operators of hotels and other types of lodging will be able to defer the payment of the tourism levy, until August 31, 2020.  Click here for more information.
Do businesses still have to remit the tourism levy collected for the March 27 – August 31, 2020 period? 
Yes, businesses will still be required to remit the tourism levy collected from their guests between March 27 and August 31, as any other amounts collected prior to March 27. But they can delay paying these amounts until August 31, 2020. The amounts qualifying for the deferral will not be subject to penalties or interest. Click here for more information.
What financial supports are available to me as a business owner? 
Each level of government has offered different forms of financial assistance, click here for more information about financial support for businesses.
I am a tourism operator how do I get help? 
If you are a tourism operator, a small business, or an organization affected by COVID-19 and need pressing assistance, the regional development agencies could assist you with access to federal funding and services.  Click here for updates relevant to the tourism industry.
Can my business delay WCB premiums?
Small, medium, and large private-sector employers can defer WCB premiums until early 2021. Employers who have already paid their WCB premium payment for 2020-21 are eligible for a rebate or credit. For small and medium businesses, the government will cover 50 percent of the premium when it is due. Large employers will also receive a break by having their 2020 WCB premium payments deferred until early 2021, at which time their premiums will be due.
How will my WCB premiums be calculated at the end of 2020? Will I be paying more or less if my cash flow is less or if I have fewer employees working fewer hours?
Premiums will be calculated based on your actual insurable earning for 2020.  If you have fewer employees working fewer hours, your insurable earnings will be less and as a result, your WCB premiums will be less. If you are a small or medium-sized employer, 50 percent of your 2020 WCB premiums will be paid by the government and you will pay the other half.

Events

My business is dependent on events, how do I know when to cancel?
All town-led events have been canceled until the end of September, 2020. All events permits for events over 15 have been rescinded as per the provincial guidelines limiting mass gatherings to less than 15 attendees. This includes worship gatherings and family events such as weddings and funerals and includes the number of employees. 
I purchased a liquor license for my event, but the event is now canceled. Can I get a refund from AGLC?
As a result of the limitation of mass gatherings to a maximum of 15 people, AGLC has temporarily suspended the special event licensing application process on its website.  People who had planned to host private events and had already purchased special event licenses may apply for refunds by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.. Click here for more information.
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