Town of Canmore

COVID-19 Information for Town of Canmore Employees

Staff Are Our Priority

The health and safety of our staff is our priority, and employees are a main topic of our twice daily conversations during our Emergency Coordination Centre (ECC) meetings. We are working on providing additional resources, including another online location for staff to find answers to their questions. Please stay tuned for updates. We very much appreciate your patience, flexibility, and resilience as we respond to this ever-changing situation.

Do I Still Come To Work?
All staff are expected to report to work as scheduled, unless otherwise notified. Any staff who have an underlying health condition that puts them at higher risk are required to discuss their individual needs with their manager to determine modified working conditions. Managers are identifying essential roles that are required to work in existing workplaces, and we are incorporating preventative measures to make workplaces as safe as possible. Starting immediately, any staff who have been directed by their managers to do their tasks remotely are asked to work from home. Staff with existing laptops are already prepared for remote access, and other staff can work with their managers to determine what remote access is required. 
Medical Leave and Self-Isolation
All staff are required to stay home when sick with the symptoms of any easily transmitted ailment.
Should you be unable to work due to COVID-19 illness, or symptoms that resemble it, we will follow normal Town of Canmore disability management protocols, with the exception of requiring a sick note. This may include using paid sick days (if eligible) and/or Employment Insurance (EI) disability benefits. HR will work with you to provide assistance at This email address is being protected from spambots. You need JavaScript enabled to view it.. In addition, employees may be required to follow return-to-work protocols as advised by Alberta Health Services (AHS) and/or the Government of Canada.

Effective March 12, 2020, the following circumstances will dictate which Town of Canmore employees are required to self-isolate and not return to the worksite until they have been symptom-free for 14 days:
They are returning from travel anywhere outside of Canada
They are returning from travel at a location within Canada that is known to have COVID-19 community spread (non-travel-related instances of the COVID-19 illness)
A co-worker who shares an enclosed office or cubicle tests positive for COVID-19
If any of the above information applies to you, contact your supervisor and immediately self-isolate.  Do not attend any worksite.
If you need to access any items from the worksite, your supervisor will arrange to have them delivered to you.  
In an effort to provide the most seamless opportunity for pay continuity and the most value to our community, the employee and supervisor will establish a Modified Work Agreement, and pay will continue accordingly.  
At this time, family members and housemates of an individual in self-isolation do not also need to isolate unless anyone in the household is displaying symptoms.  While any household member is in self-isolation, follow the self-isolation guidelines to prevent the potential spread of illness.  Should any member of the household begin to experience symptoms, please follow the direction of Alberta Health Services.
Click here for a flowchart of scenarios
Effective March 13, if Town of Canmore staff choose to travel outside of Canada, a 14 day self-isolation is required upon your return, and you may not be eligible for any compensation for your missed wages. Additionally, for those of you covered under our group benefits plan, you may be excluded for out-of-country medical coverage due to the travel advisory in place.  If your role is deemed essential by your manager, you will not be allowed to travel.  If you have upcoming out of country travel booked, contact your manager to discuss.   As well, all business travel outside of the country, or business travel involving flights inside Canada is suspended for all employees.
Other Preventative Measures
Effective immediately, please do not bring communal food into meetings or kitchens.
Front desk staff will be responsible for wiping down the front counter, the credit card machine, and printer area regularly throughout the day.
All staff are required to stay home when sick. 
Do I need to self-isolate if my roommate is sick?
At this time, family members and roommates of an individual in self-isolation do not also need to isolate, and only need to self-monitor.  While any household member is in self-isolation, follow the guidelines on the Government of Alberta website here, in order to prevent the potential spread of illness.  Only individuals whom reside with a person who is confirmed as having COVID-19 or who is currently being tested, are currently required to self-isolate. Please follow the direction of the Public Health Agency of Canada for more info regarding the differences between self-monitoring, self-isolating, and isolation - found here
It is important to note, any employee experiencing symptoms of illness is required to refrain from entering the worksite until they have completed AHS Self-Assessment test and shared their test results with their supervisor. AHS Self-Assessment Test can be found here.
Do I need to self-isolate if I have cold symptoms?
At this time, we are requiring any employee experiencing symptoms of illness to completed AHS’ Self-Assessment Test found here and follow the recommendation stipulated in their test results.

An employee must send documentation (i.e. screen shot, photo, etc.) of their test results to their supervisor to ensure they are aware of AHS’ recommendations and to ensure the correct protocol is being followed. No employee demonstrating symptoms of illness will be allowed to enter the worksite until they have completed AHS Self-Assessment Test and shared the results with their supervisor. 
I was in close contact with a confirmed case, now what?
At this time, if an individual is a close contact with a confirmed COVID-19 case or a presumed case (i.e. awaiting test result), they will be required to follow AHS’ Self-Isolation protocol and inform your supervisor to determine alternate work options. 
It is important to note that a close contact is defined as a) being within approximately of 6 feet (2 meters), or within the room or care area, of a confirmed COVID-19 case for a prolonged period of time or b) having direct contact with infectious secretions of a confirmed COVID-19 case (i.e. being coughed on) while not wearing recommended personal protective equipment. 
Public health officials will be contacting close contacts of confirmed COVID-19 cases to inform them of their potential exposure and providing recommendation regarding testing and self-isolation requirements. 
My co-worker is coming to work sick, what should I do?
No employee demonstrating symptoms of illness will be allowed to enter the worksite until they have completed the AHS Self-Assessment Test and shared the results with their supervisor to determine how to proceed. Therefore, if an individual witnesses a colleague demonstrating symptoms of illness, they must inform their supervisor so that the individual can be assessed in accordance with the guidelines provided by the AHS and the Government of Alberta. 
The Town of Canmore views it to be a basic performance expectation of employees to take responsibility for their own safety, as well as that of their co-workers and the public. This means they must follow Town of Canmore safety protocols: 
Refrain from coming to work when they are sick.  
Practice social distancing
Follow proper hand hygiene protocols
Regular cleaning of personal workspaces and tools
Follow any other SOPS that have developed for your work in response to the COVID-19 hazard ID
School/Daycare Closures - What are my options for job security and pay?
Modified Work - Town of Canmore staff who are managing childcare and work schedules due to the cancellation of school classes and daycare programs, should contact their supervisor or manager to discuss options for work modifications. Managers will be working with staff to come up with both short- and long-term plans.
Pay - Employees with childcare considerations will:
Work with their supervisor to establish modified work options and schedules (if possible)
Be paid for the hours that they work
Be able to top up their pay with vacation time and/or banked time (if desired and available), in order to achieve regular pay.
If a modified work arrangement cannot be achieved, employees may be provided with job-protected unpaid leave and can apply for EI benefits under new provisions provided by the Canadian government.
Mental Health Support
We understand that some employees and families may be experiencing anxiety as a result of the Coronavirus situation. If you are experiencing uncertainty and confusion, know that you are not alone. These are new circumstances and we are here to support you with this ever changing and uncertain situation. Additionally, we want to do our best to continue to provide mental health support for employees and families during this time.

All employees and their families continue to have access to Homewood Health Employee and Family Assistance Program through their online or telephonic services. We encourage you to utilize these services where possible. Their services will continue to operate 24/7/365 and will help get you the tools, resources and/or support you are looking for.
If you had an upcoming counselling appointment with Homewood Health, you will be contacted shortly by the person you were seeing, or by Homewood Health, and they will make the process clear and simple on how you will connect with the counsellor for your session.

Additional Mental Health Supports (the availability of these resources may change as the situation with COVID 19 evolves. We will send periodic updates): 
Alberta Municipal Health and Safety Associations: Dr. Howatt through The Conference Board of Canada is now producing some self-paced video and webinar content to support employee mental health during COVID-19 and isolation/quarantine. AMHSA COVID-19 Resource Page under the heading of Psychological Health & Safety.
Urgent Mental Health (Alberta Health Services): Canmore General Hospital, confidential walk in service from 2 to 9 p.m., Banff Mineral Springs Hospital, confidential walk in service from 2 to 9 p.m. (for now, this face to face service is still operating, as per usual)
Alberta Health Services (for counselling and/or addictions):In order to access clinic appointments for both Canmore Mental Health Banff Mental Health, please call the Access Mental Health/Intake Line at 1-844-943-1500. If you are already a client and need a regular clinic appointment for Banff, Canmore or Lake Louise, please call 1-403-678-4696, (the clinics in Banff, Canmore and Lake Louise are now completing ALL clinic appointments through phone contact only)
Cochrane Community Health Centre: 60 Grande Boulevard, Cochrane, open 8 - 10 daily for medical and mental health 
Kids Helpline: 1-800-668-6868 or text: 686868 

Resources related to COVID 19:
Mental Health & Coping with COVID-19 (CDC)
Talking with Children about COVID-19 (CDC)

If your matter is an emergency please call 911.
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