Staff Are Our Priority
The health and safety of our staff is our priority, and employees are a main topic of our twice daily conversations during our Emergency Coordination Centre (ECC) meetings. We are working on providing additional resources, including another online location for staff to find answers to their questions. Please stay tuned for updates. We very much appreciate your patience, flexibility, and resilience as we respond to this ever-changing situation.
Effective March 12, 2020, the following circumstances will dictate which Town of Canmore employees are required to self-isolate and not return to the worksite until they have been symptom-free for 14 days:
They are returning from travel anywhere outside of Canada
They are returning from travel at a location within Canada that is known to have COVID-19 community spread (non-travel-related instances of the COVID-19 illness)
A co-worker who shares an enclosed office or cubicle tests positive for COVID-19
If any of the above information applies to you, contact your supervisor and immediately self-isolate. Do not attend any worksite.
If you need to access any items from the worksite, your supervisor will arrange to have them delivered to you.
In an effort to provide the most seamless opportunity for pay continuity and the most value to our community, the employee and supervisor will establish a Modified Work Agreement, and pay will continue accordingly.
At this time, family members and housemates of an individual in self-isolation do not also need to isolate unless anyone in the household is displaying symptoms. While any household member is in self-isolation, follow the self-isolation guidelines to prevent the potential spread of illness. Should any member of the household begin to experience symptoms, please follow the direction of Alberta Health Services.
Click here for a flowchart of scenarios
Front desk staff will be responsible for wiping down the front counter, the credit card machine, and printer area regularly throughout the day.
All staff are required to stay home when sick.
It is important to note, any employee experiencing symptoms of illness is required to refrain from entering the worksite until they have completed AHS Self-Assessment test and shared their test results with their supervisor. AHS Self-Assessment Test can be found here.
An employee must send documentation (i.e. screen shot, photo, etc.) of their test results to their supervisor to ensure they are aware of AHS’ recommendations and to ensure the correct protocol is being followed. No employee demonstrating symptoms of illness will be allowed to enter the worksite until they have completed AHS Self-Assessment Test and shared the results with their supervisor.
It is important to note that a close contact is defined as a) being within approximately of 6 feet (2 meters), or within the room or care area, of a confirmed COVID-19 case for a prolonged period of time or b) having direct contact with infectious secretions of a confirmed COVID-19 case (i.e. being coughed on) while not wearing recommended personal protective equipment.
Public health officials will be contacting close contacts of confirmed COVID-19 cases to inform them of their potential exposure and providing recommendation regarding testing and self-isolation requirements.
The Town of Canmore views it to be a basic performance expectation of employees to take responsibility for their own safety, as well as that of their co-workers and the public. This means they must follow Town of Canmore safety protocols:
Refrain from coming to work when they are sick.
Practice social distancing
Follow proper hand hygiene protocols
Regular cleaning of personal workspaces and tools
Follow any other SOPS that have developed for your work in response to the COVID-19 hazard ID
Pay - Employees with childcare considerations will:
Work with their supervisor to establish modified work options and schedules (if possible)
Be paid for the hours that they work
Be able to top up their pay with vacation time and/or banked time (if desired and available), in order to achieve regular pay.
If a modified work arrangement cannot be achieved, employees may be provided with job-protected unpaid leave and can apply for EI benefits under new provisions provided by the Canadian government.
All employees and their families continue to have access to Homewood Health Employee and Family Assistance Program through their online or telephonic services. We encourage you to utilize these services where possible. Their services will continue to operate 24/7/365 and will help get you the tools, resources and/or support you are looking for.
If you had an upcoming counselling appointment with Homewood Health, you will be contacted shortly by the person you were seeing, or by Homewood Health, and they will make the process clear and simple on how you will connect with the counsellor for your session.
Additional Mental Health Supports (the availability of these resources may change as the situation with COVID 19 evolves. We will send periodic updates):
Alberta Municipal Health and Safety Associations: Dr. Howatt through The Conference Board of Canada is now producing some self-paced video and webinar content to support employee mental health during COVID-19 and isolation/quarantine. AMHSA COVID-19 Resource Page under the heading of Psychological Health & Safety.
Urgent Mental Health (Alberta Health Services): Canmore General Hospital, confidential walk in service from 2 to 9 p.m., Banff Mineral Springs Hospital, confidential walk in service from 2 to 9 p.m. (for now, this face to face service is still operating, as per usual)
Alberta Health Services (for counselling and/or addictions):In order to access clinic appointments for both Canmore Mental Health Banff Mental Health, please call the Access Mental Health/Intake Line at 1-844-943-1500. If you are already a client and need a regular clinic appointment for Banff, Canmore or Lake Louise, please call 1-403-678-4696, (the clinics in Banff, Canmore and Lake Louise are now completing ALL clinic appointments through phone contact only)
Cochrane Community Health Centre: 60 Grande Boulevard, Cochrane, open 8 - 10 daily for medical and mental health
Kids Helpline: 1-800-668-6868 or text: 686868
Resources related to COVID 19:
Mental Health & Coping with COVID-19 (CDC)
Talking with Children about COVID-19 (CDC)
If your matter is an emergency please call 911.