Community Support Hub
The Community Social Development (CSD) service area is leading the human and social component of the municipal response to the Covid-19 pandemic. Through Family and Community Support Services (FCSS) and the Family Resource Network (FRN), CSD has adapted its services to focus on eight core areas of community support: food, housing, social-emotional, family, affordability, seniors and vulnerable residents, and community organizations.
These are hard times for our mental, emotional, physical, and spiritual lives. The Town of Canmore is here to support you through these challenging days.
Call 403.609.3743 for appointments for social or family supports. You can also submit a request for an appointment by using our online form here.
For non-Covid related questions, such as bill payments, permitting, or services you normally receive in-person at the Civic Centre, please call the Town of Canmore's general phone line 403.678.1500
Click here for additional resources and programming for families with children ages 0 - 5
Click here for additional resources from the Family and Community Support Services
FAQs
Financial Supports
Click here for more information on Federal financial relief, including Employment Insurance.
Province of Alberta Financial Support
Click here for more information on provincial financial relief, including utility deferrals.
Town of Canmore Financial Support
Property Tax and Utility Deferral
Please be aware that Alberta Health Services will never ask for your SIN or banking information via email, call or text.
Housing
If you are not able to isolate in your home, please contact the following hotels to inquire about isolation space for local residents:
- Quality Resort Chateau Canmore (403.678.6699)
- Coast Hotel (403.678.3625)
- Best Western (403.678.4334)
Alberta Works can provide financial support and emergency accommodation to Citizens of Canada and Permanent Residents of Canada.
Alberta Works Canmore Office: 403.678.2363, 8:30 a.m. - 4:30 p.m.
Alberta Works Emergency Income Support: 1.866.644.5135 after 4:30 p.m.
Click here for more information.
Short Term Emergency Shelter Option at Banff YWCA (limited spaces)
Contact This email address is being protected from spambots. You need JavaScript enabled to view it.
Canmore Downtown Hostel
Residents of the Bow Valley accepted on a case-by-case basis.
Discounted weekly prices. Shared rooms enforced at 50% capacity.
Contact: This email address is being protected from spambots. You need JavaScript enabled to view it.
Canmore Hotel Hostel
Discounted daily ($15), weekly ($170) and monthly rates ($325).
Shared rooms enforced at 50% capacity. Not a family-friendly location, only adults 18+
Landlords can still file applications and receive orders for possession if the reason for the eviction is unrelated to rent and/or utility payments, or if a tenant refused to negotiate or comply with a payment plan.
Click here for more information.
Food
Bow Valley Food Bank
Need a hamper? Call the Bow Valley Food Bank at 403.678.9488 on Monday or Wednesday
Pickup days are Tuesday and Thursday 12-1 p.m. and 6-7 p.m.
If you’d like a friend or neighbour to pick up your hamper for you, let the Food Bank know their name when you call. If you have an urgent need you can contact Family and Community Support Services at This email address is being protected from spambots. You need JavaScript enabled to view it. to access an emergency food hamper.
Banff YWCA
Limited Food Hampers
Call 403.762.3560
Stone Soup Canmore
A Facebook-based community network to connect volunteers with those in need in the community.
Join the group on Facebook @Stone Soup Canmore.
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Food and Friends
Now operating pick-up meals to reheat out of Saint Michael's Hall (709-7 St) on Mondays from 5 - 7 p.m. If you are symptom-free, bring your mask and takeout container. If you do not have a container, some are available onsite.
Email This email address is being protected from spambots. You need JavaScript enabled to view it. to place orders or to volunteer.
Good Food Box
Mountain Fire Foods
Canmore Food Recovery
Open Tuesdays & Thursdays at 5:30 p.m.
Located at Shepherd of the Valley Lutheran Church (near Hospital), 1205 - 1 Ave
Fill a bag full of rescued food for $5 or by donation. Please bring your own food.
https://canmorefoodrecoverybarn.weebly.com/
Banff Food Rescue
Click here to apply for a hamper. You may also call 403.762.1906
Need a hamper? Call the Bow Valley Food Bank at 403.678.9488 on Monday or Wednesday.
Pickup days are Tuesday and Thursday 12-1 p..m and 6-7 p.m.
If you’d like a friend or neighbour to pick up your hamper for you, let the Food Bank know their name when you call.
Stone Soup Canmore
A Facebook-based community network to connect volunteers with those in need in the community.
Join the group on Facebook @Stone Soup Canmore.
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Various Canmore restaurants offer free delivery
Save-on-Foods
Offering delivery service ONLY to: Quarantined individuals, seniors 80 and over, and high needs individuals in social isolation (physically unable to get to the store/immune compromised/urgent need/etc).
To order email grocery request to This email address is being protected from spambots. You need JavaScript enabled to view it. (it must be less than $200). Delivery will be filled as soon as they can.
Rusticana
Offering free delivery to those affected by self-isolation, quarantine, or seniors.
Call 403.678.4465
Organic Box
theorganicbox.ca
To Go Canada
togocanada.ca
While the virus can live under ideal circumstances (such as on stainless steel) for several days, it is generally only live on surfaces like paper or plastic for a few hours. There is no evidence of the virus being spread by packaging mail, grocery goods, or other items. The best steps to prevent transmission are to wash your hands and to regularly clean surfaces.
Childcare and Family Supports
Dayhomes are not part of the child care centre closures. They are still open so long as the dayhome provider decides to remain open (they are contracted through Davar but designated as self-employed). There are spots available but the exact numbers are unknown and changing daily as some dayhome provides go offline and some come back online as well as based on availability by age. If you would like to inquire about becoming a regulated dayhome contact Shelley Gregorash at 403.609.7392 or This email address is being protected from spambots. You need JavaScript enabled to view it.
Mountain Munchkin Day Care
Mountain Munchkin Day Care is now providing childcare for essential service workers with children ages 0-5. Those who are interested in this childcare opportunity are encouraged to contact Mountain Munchkin Day Care directly at This email address is being protected from spambots. You need JavaScript enabled to view it..
Join the Bow Valley Family Hub as a member or visit Stone Soup Canmore Facebook pages to request child care supports or offer child care supports on those platforms
-mountainfm.com/latest has a collection of activity resources for kids and adults
-Free online art content for kids and adults, and a live stream dance party every weekday at artsplacecanmore.com
-Learn a new song or a musical instrument
-Learn a new language, or a few new words each day
Get Outside
-Refresh with a walk in the fresh air (please keep social distancing in mind).
-Get kids sliding, building snow forts, doing a nature treasure hunt or bingo, or creating a mud/snow kitchen.
Get Moving
-Keep a routine with at-home workouts or yoga online
-Dance!
Get Cooking
-Spend time with your family by cooking together.
-Take a free online cooking class at instructables.com
Meditation
Apps such as Headspace and Calm have prepared a variety of free meditation options to manage stress, sleep, and anxiety during the pandemic.
Put down your phone
-Pick up a book
-Grab a deck of cards, puzzle, or play a board game
-Write in a journal or draw in a sketchbook
Mental Health
YWCA Banff
Domestic Violence & Sexual Abuse Support 403.760.3200.
YWCA has an emergency shelter for those fleeing domestic violence.
Monday to Saturday 9:30 am - 9 pm or call 403.762.3560 for after-hours shelter access
Bow Valley Victim Services Association
Contact regarding conversations relating to any trauma, crime, domestic violence, or abuse situation. Need shelter option? Call the YWCA.
(403) 760-0197.
Community Addictions and Mental Health Services
New clients are being taken; however, all appointments will be online or over the phone
403-678-4696
Urgent Mental Health Walk-In Services
Banff & Canmore Hospitals 7 days/week, 2 – 9 p.m.
Non-Local Help Lines
Mental Health Help Line - 1-877-303-2642
CCASA/Sexual Assault Crisis – 24 hours, 1.877.237.5888
Distress Line – 24 hours, 1.888.787.2880
Family Violence Helpline – 24 hours, 403. 234.7233
Kids Help Phone – 24 hours, 1.800.668.6868
Suicide Crisis Line - 1.800.SUICIDE
Addiction 24 hours HelpLine -1.866.332.2322
Centre for Online Mental Health Support
For live interactive mental health support online.
Seniors
Available to seniors and people with disabilities or limited mobility.
Hot meals are delivered by volunteers Monday - Friday between 11:30 a.m. – 1:00 p.m.
You can choose which days you would like to receive meals. Meals cost $6.00 each and are invoiced monthly. Call FCSS for more information or to sign up at 403.678.7136
Bow Valley Food Bank
Need a hamper? Call the Bow Valley Food Bank at 403.678.9488 on Monday or Wednesday.
Pickup days are Tuesday and Thursday 12-1 p.m. and 6-7 p.m.
If you’d like a friend or neighbour to pick up your hamper for you, let the Food Bank know their name when you call.
Stone Soup Canmore
Facebook-based community network to connect volunteers with those in need in the community.
Join the group on Facebook @Stone Soup Canmore, or email: This email address is being protected from spambots. You need JavaScript enabled to view it.
-Call a friend or family member
-Exercise in their home
-Go for a walk, while remembering to practice social distancing
-Get fresh air by opening a window or going outside for a few minutes each day
Expectations for visiting have changed. These changes will ensure we continue to protect at-risk Albertans while helping them remain socially and emotionally connected.
For up-to-date information, fact sheets, and support, please click here
Settlement
The Settlement Services team also has updated information and is an essential resource for foreign-born residents, temporary foreign workers, and refugees: (403) 762-1144, This email address is being protected from spambots. You need JavaScript enabled to view it.
Unemployment
Don’t qualify for EI?
Can’t go to work, don’t have paid sick leave, self-employed, quarantined, caregiving, parents staying home etc.?
For Canadians without paid sick leave who are sick, quarantined or forced to stay home to care for children, the Government of Canada is waiving the one-week waiting period for those individuals in imposed quarantine that claim Employment Insurance (EI) sickness benefits and introducing the Emergency Care Benefit providing up to $900 bi-weekly, for up to 15 weeks. This flat-payment Benefit would be administered through the Canada Revenue Agency (CRA). Click here to apply for the Emergency Care Benefit, available in April.
CCHC is working with their property management provider to ensure that they are cognizant of tenants' potential situations, which vary on a case by case basis, recognizing the current environment. Our focus is to keep CCHC rental tenants housed.
The emergency housing resources available through the FCSS teams in the Bow Valley are currently at capacity.
Medical and Pharmaceutical Assistance
-Operating at regular business hours; open doors, but limited staff.
-No delivery service during regular business hours. During business hours, customers have the option to pay a cab driver to deliver pharmacy orders.
-Delivery service available after business hours (staff delivering).
-Voicemail option has been added specifically for individuals who are experiencing fever/dry cough/ suspected COVID-19 symptoms.
-Customers are being asked to phone the pharmacy ahead of time to fill prescriptions. Once orders are ready for pick up, pharmacists are phoning customers to come in (they are trying to avoid people waiting/lingering in the store to pick up, to limit interaction).
-For seniors: One hour from 9-10 a.m. is 20% off, also Senior Tuesdays (offer discounts).
Shoppers Drug Mart
-Doors open; operating at regular business hours.
-COVID-specific voicemail option has been added.
-Pharmacists are available to answer questions via phone.
-Offering free delivery service.
Gourlay’s Clinic Pharmacy
-Doors closed; operating at regular business hours.
-Filling prescriptions and taking payments over the phone.
-Offering delivery service.
Three Sisters Pharmacy + Travel Clinic
-Doors open; operating at regular business hours.
-Offering free deliveries to Banff, Cochrane, and Canmore.
-Receiving prescriptions from doctors directly.
Save On Foods Pharmacy
COVID-specific voicemail option has been added
-For seniors: filling prescriptions with customer credit cards.
-Have a number of volunteer drivers who are delivering orders to customer homes. Volunteers are not pharmacists and are signing confidentiality agreements.
Safeway Pharmacy
-Regular business hours, no delivery service.
Domestic Violence
(403) 760-3200
YWCA has an emergency shelter for those fleeing domestic violence.
Monday to Saturday 9:30 am - 9 pm or call 403.762-3560 for after-hours shelter access
Bow Valley Victim Services Association
Contact regarding conversations relating to any trauma, crime, domestic violence, or abuse situation.
Need shelter option? Call the YWCA 403.760.0197
https://www.bowvalleyvictimservices.org/
Urgent Mental Health Walk-In Services
Banff & Canmore Hospitals | 7 days/week | 2 – 9 p.m.
Family Violence Info Line
Trained staff can provide advice and support, and information on supports and services available in your area.
Call 310-1818 | 24/7 | 170+ languages
Chat online | 8 a.m. - 8 p.m. daily
CCASA/Sexual Assault Crisis – 24 hours 1.877.237-5888 (Calgary)
Distress Line – 24 hours 1.888.787-2880
Family Violence Helpline – 24 hours (403) 234.7233
Kids Help Phone – 24 hours 1.800.668.6868
Suicide Crisis Line 1.800.SUICIDE
Addiction 24 hours Help Line 1.866.332.2322
You can always call the Family Violence Info Line at 310.1818 | 24/7.
Trained staff can provide advice and support, and information on supports and services available in your area. You can also chat online, 8 a.m. - 8 p.m. daily.