Town of Canmore

COVID-19 Questions and Answers

Expand All Support for Businesses

Town of Canmore Preparedness                                         

What action is the Town of Canmore taking?
We are meeting daily to proactively implement measures to try to slow the spread of COVID-19. The Town of Canmore is actively working with the local healthcare authority to protect our community and is prepared to implement protocols as risk increases in Canmore. 

Town of Canmore buildings and facilities (including playgrounds) are closed, but Town of Canmore business continues: garbage and recycling will be collected, roads and water treatment facilities are well-maintained, bylaws are being enforced, FCSS supports are being provided and bills are being paid. Please remember, while our buildings are closed, we are open for business. We are available to provide services online or by phone. Many Town of Canmore services and information can be found online: Utility Payments     Property Tax Payment Options    Online Services and Electronic Notifications  Planning Department Questions  Bylaw Services  All other areas: Contact Us

A call centre is open, operating 7 days/week, 8:30 a.m. to 4:30 p.m., to help answer questions relating to mental health, employment insurance, meal and grocery services, housing, issues related to immigration, child and youth care information and more. Call 403.678.1551 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it. 

What are the best websites to get the information I need?
What is the Town doing with taxes or utilities to help the community financially?
Residents and business owners can defer property tax and utility payments for April, May, and June for 90 days without penalty or interest. The deferred balance will be evenly applied over the payments for the remainder of the calendar year. You can learn more and sign up to have your payments deferred at Property Tax and Utility Deferral
Has the Town of Canmore declared a state of emergency?
Yes, due to evolving circumstances, the Town of Canmore has made the decision to declare a State of Local Emergency (SOLE). 

While the SOLE allows us to take additional action within the municipality, it does not allow us to close the highway, which is under provincial jurisdiction.  We have installed signage at the entrances to the Town of Canmore to discourage visitation to our mountain town.  We will also monitor trailheads and parking areas within Canmore (Bow Bridge, Quarry Lake, Cougar Creek) and take measures to restrict access if necessary.

Our most important message to you is to please avoid all non-essential travel to help stop the spread. This also applies to local Canmore residents who need to follow social distancing guidelines and avoid trips outside of Canmore. 

What does declaring a state of local emergency mean?
The Emergency Management Act outlines the powers of a local authority when a State of Local Emergency (SOLE) is declared. You can read the whole act here. 

A summary of the powers that declaring a SOLE would provide us as per the act is as follows:

  1. cause any emergency plan or program to be put into operation;
  2. acquire or utilize any real or personal property considered necessary to mitigate the emergency; (must pay compensation)
  3. authorize or require any qualified person to render aid of a type the person is qualified to provide;
  4. control or prohibit travel within the municipality; (not to the municipality)
  5. provide for the restoration of essential facilities and the distribution of essential supplies and provide,
  6. maintain and co-ordinate emergency medical, welfare and other essential services in any part of the municipality;
  7. order the evacuation from any area within the municipality and make arrangements for the adequate care and protection of those persons evacuated
  8. authorize the entry into any building or on any land, without a warrant, by any person in the course of implementing an emergency plan or program;
  9. cause the demolition or removal of any trees, structures or crops if the demolition or removal is necessary or appropriate in order to reach the scene of a disaster, or to attempt to forestall its occurrence or to combat its progress; (must pay compensation for damages)
  10. procure or fix prices for food, clothing, fuel, equipment, medical supplies, or other essential supplies and the use of any property, services, resources or equipment within the municipality for the duration of the state of local emergency;
  11. authorize the conscription of persons needed to meet an emergency. 
What is the process to declare a State of Local Emergency?
The Director of Emergency Management first considers several factors to assess and determine if the Emergency Coordination Centre (ECC) and Municipal Emergency Management Plan should be activated. Factors include: Is public safety at risk? Is there immediate threat to life, environment, or property beyond the ability of first responders? Is there an immediate or potential evacuation of residents beyond the emergency site? Will there be a prolonged disruption of key services? Is public information required beyond the local media?

Once this occurs, the ECC team continues to monitor the event and determines if additional powers are or may be required to respond to the emergency. These include such things as putting in to operation,  emergency plans or programs (evacuations, wildfire, flood, evacuation, etc.), controlling travel within the municipality, causing evacuations, procuring or fixing prices to name a few. These extraordinary “powers” can be found in Section 21 of the Alberta Emergency Management Act.


If it is determined these additional powers are required, then a recommendation is made to the “local emergency committee”, which is outlined in Section 3 of the Town of Canmore Emergency Management Bylaw 2014-19  and Section 21 of the Alberta Emergency Management Act. Then, the local emergency committee has the power to declare, renew, or terminate the SOLE. The committee is comprised of the Mayor. If the Mayor is not available, then the Deputy Mayor. Finally if neither the Mayor, or the Deputy Mayor are not available then the first member of Council who is present and able to act. 
Why wasn't there public consultation before declaring a State of Local Emergency?
The decision to enact a SOLE not include public consultation as this decision is authorized via the Alberta Emergency Management Act and Town of Canmore Emergency Management Bylaw 2014-19  and quite often needs to be made quickly (during the 2013 floods it was enacted in the middle of the night). There are several factors to consider, and this is not taken lightly. 
Can I see the State of Local Emergency declaration document?
The actual document that declares a SOLE is not posted, however, immediately after the making of a resolution for a declaration of a state of local emergency, the details of the declaration shared with the community.
Are visitors still allowed to come to Canmore? 
Please do not come to Canmore at this time. Everyone should be avoiding all unnecessary travel. This applies to Canmore residents, second-home owners, and visitors. We look forward to welcoming visitors back to our mountain town once this emergency passes.   
Can I come for a hike in the Canmore area?
Please do not come to Canmore at this time. Everyone should be avoiding all unnecessary travel. Please note that nearby Banff National Park is closed to visitors, and automobile access is temporarily suspended at access points to all provincial parks as well as provincial recreation areas. The suspension applies to motor vehicle access to parking lots and staging areas. Albertans should choose recreation opportunities close to home, like going for a walk in their neighbourhood, but if they do travel to provincial parks or recreation sites, access is by non-motorized means only.
l own a second home in Canmore, can I still come?
We cannot prevent you from coming to your property, however, we encourage everyone to avoid all unnecessary travel as other levels of government are recommending. If you are self-isolating, you will need to plan for having all of your food and essentials with you so that you do not have to travel within the community.
How can the public attend upcoming Council meetings?
As of March 27, during the COVID-19 health emergency, the Municipal Government Act allows Council meetings to be held completely electronically. The public can watch the Live Webcast instead of attending the meeting in-person. Visit Connect with Council for ways to submit questions, comments, and requests to Council through a variety of mechanisms. 
What are the closures and restrictions under the provincial state of a public health emergency?
The Government of Alberta declared a state of public health emergency and aggressive public health measures are being implemented province-wide to limit the spread of COVID-19 and protect Albertans. Until further notice, the Alberta government is implementing additional measures that apply here in Canmore:

Mass gatherings are now limited to less than 15 attendees (previously 50). This includes worship gatherings and family events such as weddings and funerals and includes the number of employees. (Grocery stores, pharmacies, delivery services and other essential businesses are not included.)

All recreation facilities – public and private – are closed. This includes gyms, swimming pools, arenas, museums, art galleries, community centres, children’s play centres, and bingo halls.

Restrictions are in place for many businesses. A complete list of affected businesses is available on alberta.ca.


No more dine-in service at food establishments. This includes restaurants, cafés, coffee shops, food courts, and other food-serving facilities. Take-out, delivery or drive-through service is permitted. Licensed facilities will also be permitted to deliver liquor. 

Vehicle restrictions applied to parks and recreation areas. Automobile access is temporarily suspended at access points to all provincial parks as well as provincial recreation areas. The suspension applies to motor vehicle access to parking lots and staging areas. 


For the latest information on the Province of Alberta's response visit: alberta.ca/covid 
What do I do when I see something that violates the restrictions under the state of a public health emergency?
If Albertans see facilities that are not following limitations and restrictions, they are asked to notify public health inspectors at Alberta Health Services through the online complaint form
Who do I call for help?
The Town of Canmore community call centre is now open and will operate 7 days/week, 8:30 a.m. to 4:30 p.m. to help answer questions relating to mental health, employment insurance, meal and grocery services, housing, issues related to immigration, childcare and more. Call 403.678.1551 or email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

 

Information about COVID-19

What are the symptoms of COVID-19? 
Common symptoms include dry cough, fever, fatigue/extreme tiredness. 

Symptoms of serious illness include difficulty breathing and pneumonia. 

If you have symptoms: stay home - do not go to an ER or clinic. Take the COVID-19 self-assessment to determine next steps and find out if you require testing. If you need immediate medical attention, call 911 and inform them you may have COVID-19.
I think I have COVID symptoms. What should I do?
Stay home and take the COVID-19 self-assessment from Alberta Health Services. Do not go to a health care facility without consulting 8-1-1 first. If you have been tested for COVID, you will be called directly with your test results. 

If you need immediate medical attention, call 9-1-1 and inform them that you may have COVID-19.
How do I prevent the spread of COVID-19?
To help protect you and your family against all respiratory illnesses, including flu and COVID-19:

-Wash your hands often with soap and water for at least 20 seconds
-Clean and disinfect surfaces that are frequently touched
-When coughing or sneezing, cover your mouth and nose with your arm to reduce the spread of germs
-Avoid touching your eyes, nose, or mouth with unwashed hands
-Stay at home and away from others if you are feeling ill
What is mandatory self-isolation and who needs to do it?

You will be told to self-isolate if:

-You returned from travelling outside of Canada, you must self-isolate for 14 days from your return. If symptoms occur, you must remain in self-isolation for an additional 10 days from the onset of your symptoms or until you’re feeling better, whichever is longer.
-You have been identified by AHS as a close contact of a person(s) with COVID-19, you must self-isolate for 14 days from the date of your last exposure to COVID-19, plus an additional 10 days from the onset of any symptoms should they occur, whichever is longer.

If you’re asked to self-isolate, follow these guidelines:

The rules around mandatory self-isolation have recently changed. Under the new rules, anyone under mandatory self-isolation must stay indoors and may only go outside on their own private property – meaning their yard or balcony if it’s at least two metres from their neighbour’s.  

-Do not go to school, work, other public areas or community settings. 
-Do not go outside for a walk through your neighbourhood or park. This includes children in mandatory self-isolation.

-You can get fresh air in your backyard, if you have one, but must remain on private property not accessible by others.
-If you live in an apartment building or highrise, you must stay inside and cannot use the elevators or stairwells to go outside. If your balcony is private and at least two metres away from your closest neighbour’s, you may go outside on the balcony. 
-Avoid close contact with other people, including household members, and especially seniors and those with chronic conditions, or a compromised immune system.
-Monitor for symptoms like a dry cough, fever, fatigue or difficulty breathing.

Click here for more information about self-isolation.
I just came back from travel. What should I do?   
You are legally required to self-isolate for 14 days if you:

-Returned from travel outside of Canada after March 12, or
-are a close contact of a person who tested positive for COVID-19 (provides care, lives with or has close physical contact, or comes into direct contact with infectious body fluids).

If you become sick during this time, you must self-isolate for an additional 10 days from the beginning of symptoms or until you are feeling well, whichever takes longer.

A global travel advisory is in effect. A
void all non-essential travel outside Canada and all cruise ship travel. Canadians abroad should return home immediately. There may be federal financial assistance available to assist your return. Returning travelers should follow self-isolation guidelines even if you are feeling healthy & check recent domestic and international flights for confirmed cases.


My roommate or family member is sick or in self-isolation. What should I do? 
Keep the individual with symptoms isolated to own space (bedroom/bathroom when feasible). If sharing bathroom space, disinfect all surfaces, keep toiletries and towels separate, do not share anything. 

For shared kitchen spaces, disinfect after use, use the dishwasher if available or wash all dishes and cutlery in hot, soapy water and use separate drying towels. Have individuals eat all meals in their confined space and keep as much distance as possible.

Click here for more information about self-isolation.
Can returning travellers stop to visit family on their way home from their airport, or have their family over to visit while they are isolating?
All Albertans who have travelled outside of the country, including snowbirds returning home from wintering in the United States and other countries, must go straight home upon returning to Alberta and self-isolate for 14 days. 

-Do not go to the grocery store. Don’t stop at the kennel to pick up your dog. Don’t drop your RV off for service or storage, or and do not have family and friends over to visit. 
-Go directly and immediately home, self-isolate for the legally required 14 days. This means staying on your private property, not going out for walks or to any public spaces and monitoring for symptoms.
-If symptoms do develop, individuals must self-isolate from all other members of their household for an additional 10 days from the beginning of symptoms or until they are feeling well, whichever takes longer. 
-Self-isolation orders are not suggestions or guidelines, they are now the law and they must be followed. 
Can I go outside if I am told to self-isolate but don’t have any symptoms and haven’t tested positive for COVID-19?
-You can get fresh air in your backyard, if you have one, but you must remain on private property not accessible by others.
-You are not allowed to go for a walk through your neighbourhood or park. This includes children in mandatory self-isolation.
-You have to remain on your own property.
-If you live in an apartment building or highrise, you must stay inside and cannot use the elevators or stairwells to go outside. If your balcony is private and at least two metres away from your closest neighbour’s, you may go outside on the balcony. 
Can returning travellers use the elevator in their buildings to go outside or to take out their garbage/check their mail?
No. If you live in an apartment building, you must stay inside and cannot use the elevators or stairwells to go outside for the duration of your self-isolation period. Ask friends or family to take out your garbage and check your mail.
I returned from travel outside Canada. I was tested for COVID and test negative – do I still need to self-isolate for the full 14 days? Or can I stop if I get a negative test and have no symptoms? 
You still need to self-isolate for 14 days. 
What should I do if I witness/are aware of individuals who are not following the self-isolation orders? 
Take proper precautions and, if possible, distance yourself from the individual to limit your risk of exposure if they have symptoms. If possible, remind the person that not following public health orders is against the law and puts people at risk.

Public health order complaints can be lodged with Alberta Health Services by submitting a complaint online. Community Peace Officers are actively out in the public educating people about the public health orders and the importance of social distancing.
How many cases of Covid-19 are in Canmore?
It is uncertain how many cases of COVID there are in Canmore, as the only available data is provided by the province for the Canmore ‘zone,’ which extends from Cochrane to the Banff National Park boundary. This zone includes all of the Stoney Nakoda reserve lands, the Municipal District of Bighorn lands, and the Town of Canmore. You can find all of the statistics regarding COVID in Alberta here.

 

Financial Supports

What financial supports are available for individuals? 
Government of Canada Financial Support

Click here for more information on Federal financial relief, including Employment Insurance.


Province of Alberta Financial Support

Click here for more information on provincial financial relief, including utility deferrals.

Town of Canmore Financial Support

Property Tax and Utility Deferral
                                                                                                                                                                                 
 Please be aware that Alberta Health Services will never ask for your SIN or banking information via email, call or text.
Can I delay my federal income taxes? 
In order to provide greater flexibility to Canadians who may be experiencing hardships during the COVID-19 outbreak, the Canada Revenue Agency will defer the filing due date for the 2019 tax returns of individuals, including certain trusts.  Click here for more information.
What emergency financial support is available for Albertans who are in isolation or are the sole caregivers for someone in self-isolation?
Emergency isolation supports are available for Albertans who are self-isolating or who are the sole caregivers for someone in self-isolation, and have no other source of income. There is no formal deadline for emergency isolation support.  Click here for more information.
Is there any financial assistance available for non-profits, charities or civil society organizations?
The Alberta Government is providing $30 million to charities, non-profits and civil society organizations that support individuals, seniors, families and other vulnerable Albertans who are isolated or impacted by measures taken to contain COVID- 19.  Organizations (grassroots included) are encouraged to download the Community and Social Services (CSS) funding guidelines and  document application form (55 KB)  and send completed applications directly to Canmore Family and Community Support Services (FCSS) at This email address is being protected from spambots. You need JavaScript enabled to view it.

Canmore FCSS staff can support applicants with understanding details of the funding guidelines and grant criteria and is responsible to submit the final grant application. Canmore FCSS will work closely with CSS to obtain project approvals for local initiatives. Please contact Canmore FCSS at 403-609-3743 or This email address is being protected from spambots. You need JavaScript enabled to view it. with any questions regarding these Community Social Service Grants.
 I need to get my taxes done or I will lose certain benefits that I depend on to live. Because of social distancing, I am unable to meet with a tax preparer. Do you have any suggestions for this?
The deadline for filing taxes has been extended to June 1, 2020.  FCSS operates a Volunteer Income Tax Program for low-income earners ($33, 045/individual or $66,090/family) and they are making tax arrangements by telephone. Call FCSS for more details about the program 403.678.7129.
I am not going to be able to make my mortgage payment. What can I do?
Canada’s six big banks (RBC, TD, BMO, Scotiabank, CIBC and National Bank) will allow mortgage payment deferrals for up to six months. Call your bank for more info.

Housing

I need help finding affordable housing

Alberta Works can provide financial support and emergency accommodation to Citizens of Canada and Permanent Residents of Canada.
Alberta Works Canmore Office:  403-678-2363, 8:30 a.m. - 4:30 p.m.
Alberta Works Emergency Income Support:  1-866-644-5135 after 4:30 p.m.
Click here for more information.

Short Term Emergency Shelter Option at Banff YWCA (limited spaces)
Contact This email address is being protected from spambots. You need JavaScript enabled to view it. 

Canmore Downtown Hostel
Residents of the Bow Valley accepted on a case-by-case basis. 
Discounted weekly prices. Shared rooms enforced at 50% capacity. 
Contact: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Canmore Hotel Hostel
Discounted daily ($15), weekly ($170) and monthly rates ($325). 
Shared rooms enforced at 50% capacity. Not a family-friendly location, only adults 18+

I just got laid off and have been unfairly evicted. What can I do?
If you are unsure of your rights or responsibilities, feel you have been unfairly evicted, or have any landlord/tenant issues, refer to the Residential Tenancies Act. If you would like to make a claim, you can do so with Residential Tenancy Dispute Resolution Services.
I can't afford to pay my rent or utilities, and I am worried that I may get evicted. What should I do?
There are new protections are in place for residential and mobile homes site tenants facing financial hardship due to COVID-19. Tenants cannot be evicted for non-payment of rent and/or utilities before May 1, 2020. Rents on residential properties or mobile home sites will not increase while Alberta’s State of Public Health Emergency remains in effect. Late fees cannot be applied to late rent payments until June 30 and cannot be collected retroactively for this time. Landlords and tenants need to work together to develop payment plans while COVID-19 is being managed.

Landlords can still file applications and receive orders for possession if the reason for the eviction is unrelated to rent and/or utility payments, or if a tenant refused to negotiate or comply with a payment plan. 

Click here for more information.

Food

I need assistance finding affordable food. Where can I go?

Bow Valley Food Bank

Need a hamper? Call the Bow Valley Food Bank 403.678.9488 on Monday or Wednesday 

Pickup days are Tuesday and Thursday 12-1 p.m. and 6-7 p.m.  
If you’d like a friend or neighbour to pick up your hamper for you, let the Food Bank know their name when you call. If you have an urgent need you can contact Family and Community Support Services  at This email address is being protected from spambots. You need JavaScript enabled to view it. to access an emergency food hamper.

Banff YWCA
Limited Food Hampers
Call 403.762.3560

Stone Soup Canmore
A Facebook-based community network to connect volunteers with those in need in the community.
Join the group on Facebook @Stone Soup Canmore.
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Food and Friends
Now operating pick-up meals to reheat out of the Iron Goat on Mondays.
Email This email address is being protected from spambots. You need JavaScript enabled to view it. to place orders or to volunteer.

Good Food Box
25lbs of (Nonorganic) fresh fruit and veg delivered once per month to a central distribution location. $30 (Canmore Affordable Services card $25).  Click here for more information.
I am in isolation and need food delivered. Where can I go?
Bow Valley Food Bank
Need a hamper? Call the Bow Valley Food Bank 403.678.9488 on Monday or Wednesday. 
Pickup days are Tuesday and Thursday 12-1 p..m and 6-7 p.m. 
If you’d like a friend or neighbour to pick up your hamper for you, let the Food Bank know their name when you call.

Stone Soup Canmore
A Facebook-based community network to connect volunteers with those in need in the community.
Join the group on Facebook @Stone Soup Canmore.
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.  

Various Canmore restaurants offer free delivery

Save-on-Foods
Offering delivery service ONLY to: Quarantined individuals, seniors 80 and over, and high needs individuals in social isolation (physically unable to get to the store/immune compromised/urgent need/etc). 

To order: Email grocery request to This email address is being protected from spambots. You need JavaScript enabled to view it. (it must be less than $200). Delivery will be filled as soon as they can.

Rusticana
Offering free delivery to those affected by self-isolation, quarantine, or seniors.
Call 403.678.4465

Organic Box
theorganicbox.ca 

To Go Canada
togocanada.ca
Should I take any precautions when I order take-out or have it delivered?
You should take the food out of the packaging it came in, transfer it to a plate and throw the packaging away. Then wash your hands for 20 seconds before eating the food.  

Childcare and Family Supports

Where can I access childcare services? 
Davar Child Care Society

Dayhomes are not part of the child care centre closures. They are still open so long as the dayhome provider decides to remain open (they are contracted through Davar but designated as self-employed). There are spots available but the exact numbers are unknown and changing daily as some dayhome provides go offline and some come back online as well as based on availability by age. If you would like to inquire about becoming a regulated dayhome contact Shelley Gregorash at 403.609.7392 or This email address is being protected from spambots. You need JavaScript enabled to view it. 

Join the Bow Valley Family Hub as a member or visit Stone Soup Canmore Facebook pages to request child care supports or offer child care supports on those platforms
Can I take my kids to the playground?
No, all playgrounds in the Town of Canmore have been closed to reduce the spread of COVID-19. Despite the provincial measures implemented to restrict gatherings, and in consultation with local public health officials, Canmore’s Emergency Coordination Centre determined the closure of playgrounds was required.
Can my child play with other children?
It is important to stay away from other people as much as possible. Have playtime with other children outdoors and keep 2 meters away from each other. Use Facetime or Skype to have “virtual playdates.”
Can I take my child to visit their grandparents?
Do not visit others in person, especially older people who are more vulnerable to COVID-19. Call, email, Skype or Facetime to keep in contact.
Can I take my child to the grocery store or other public spaces?
It is important to practice social distancing. Stay away from other people whenever possible. Try to plan trips to the grocery store or run errands when someone can care for your child at home.
What should I do if I am pregnant or have a newborn?
If you are expecting a child or caring for an infant and have questions or concerns, contact Alberta Health Services https://www.albertahealthservices.ca/info/parents.aspx, call Health Link at 8-1-1 or your family doctor.
What do I do if I am concerned about the safety of a child?
If you are concerned about the safety of a child due to child abuse or neglect, call 403-297-2995 to report your concerns.
How do I talk to children about COVID-19?
There are resources to help with this. Talking with Children about COVID-19 (CDC)  This book is an invitation for families to discuss the full range of emotions arising from the current situation. 
What are some things I can do for personal and family wellness?
Get Creative
-mountainfm.com/latest has a collection of activity resources for kids and adults
-Free online art content for kids and adults, and a live stream dance party every weekday at artsplacecanmore.com
-Learn a new song or a musical instrument
-Learn a new language, or a few new words each day

Get Outside 
-Refresh with a walk in the fresh air (please keep social distancing in mind). 
-Get kids sliding, building snow forts, doing a nature treasure hunt or bingo, or creating a mud/snow kitchen.

Get Moving
-Keep a routine with at-home workouts or yoga online 
-Dance! 

Get Cooking 
-Spend time with your family by cooking together. 
-Take a free online cooking class at instructables.com

Meditation
Apps such as Headspace and Calm have prepared a variety of free meditation options to manage stress, sleep, and anxiety during the pandemic.

Put down your phone
-Pick up a book 
-Grab a deck of cards, puzzle, or play a board game
-Write in a journal or draw in a sketchbook

Mental Health

I need mental health support. Where can I go? 
Remember, you are not alone. 

YWCA Banff
Domestic Violence & Sexual Abuse Support 403.760.3200. 
YWCA has an emergency shelter for those fleeing domestic violence.

Monday to Saturday  9:30 am - 9 pm or call 403.762-3560 for after-hours shelter access  

Bow Valley Victim Services Association
Contact regarding conversations relating to any trauma, crime, domestic violence, or abuse situation. Need shelter option? Call the YWCA.
(403) 760-0197. 
https://www.bowvalleyvictimservices.org/ 

Community Addictions and Mental Health Services
New clients are being taken; however, all appointments will be online or over the phone

403-678-4696

Urgent Mental Health Walk-In Services
Banff & Canmore Hospitals 7 days/week, 2 – 9 p.m.

Non-Local Help Lines
Mental Health Help Line - 1-877-303-2642 
CCASA/Sexual Assault Crisis – 24 hours, 1.877.237.5888 

Distress Line – 24 hours, 1.888.787.2880
Family Violence Helpline – 24 hours, 403. 234.7233
Kids Help Phone – 24 hours, 1.800.668.6868
Suicide Crisis Line - 1.800.SUICIDE
Addiction 24 hours HelpLine -1.866.332.2322

Business

What financial supports are the Governments of Alberta and Canada providing for businesses? 
Federal Financial Supports
The Federal Government has announced a new set of measures to help stabilize the economy and help Canadians affected by the impacts of this challenging period. These measures, delivered as part of the Government of Canada’s COVID-19 Economic Response Plan, will provide up to $27 billion in direct support to Canadian workers and businesses.

Click here for more information on federal support for businesses.

Provincial Financial Supports
There is also information for Alberta employees and employers regarding immediate financial relief, including Employment Insurance.

Click here for more information.
I am a tourism operator how do I get help? 
If you are a tourism operator, a small business or an organization affected by COVID-19 and need pressing assistance, the regional development agencies could assist you with access to federal funding and services. Click here for more information.
Should I close my retail store or reduce my hours of operations as others are doing it?
There are new restrictions in place for many businesses. A complete list of affected businesses is available here.
Is Canmore going to limit business activities?
Due to evolving circumstances, the Town of Canmore has made the decision to declare a State of Local Emergency (SOLE).  This will give us the increased authority to take additional measures to protect the Canmore community.  The province has announced new business restrictions, click here for more information. 
What actions should be taken by hostels with shared accommodations? 
The Province has provided guidelines on social distancing. There are currently no other restrictions put in place. 
What resources exist to help prepare my business to survive the long run?
Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. if you would like to be added to our mailing list which will send out more business updates with resources as it becomes available.
How can I ensure I’m getting up to date business information on Canmore?
If you are a business owner and not getting the Town of Canmore’s Economic Development business updates, please email This email address is being protected from spambots. You need JavaScript enabled to view it.  and ask to be added to the email list.
My business is dependent on events, how do I know when to cancel?
All town-led events have been canceled until further notice. All events permits for events over 15 (previously 50) have been rescinded as per the provincial guidelines limiting mass gatherings to less than 15 (previously 50) attendees. This includes worship gatherings and family events such as weddings and funerals and includes the number of employees. Grocery stores, shopping centres, health-care facilities, airports, the legislature and other essential services are not included. 
What resources exist to help me support my employees or keep them working?
Government of Canada Work-Sharing is an adjustment program designed to help employers and employees avoid layoffs when there is a temporary reduction in the normal level of business activity that is beyond the control of the employer.  Click here for more information or call 1.866.891.5319.

The Federal Government is offering temporary wage subsidies for eligible small employers that are facing revenue losses to help prevent lay-offs. The subsidy will be equal to 10% of the remuneration paid during that period, up to a maximum subsidy of $1,375 per employee and $25,000 per employer. Click here for more information.

For further suggestions call Economic Development at 403-678-1505 or email This email address is being protected from spambots. You need JavaScript enabled to view it. if you are not receiving the business e-updates. 
I cannot afford to keep my employees on, what do I do?
You can issue a temporary lay-off notice allowing your employees to apply for regular Employment Insurance benefits. Contact your CFIB counselor at 1.888.234.2232 or This email address is being protected from spambots. You need JavaScript enabled to view it. to ensure you are in compliance with the law in your province/territory. If your business will be closed for more than a week you will need to issue a Record of Employment (ROE) to your employees. If you are filing the ROE electronically, it must be issued within 5 calendar days of the end of the pay period in which the employee’s interruption of earnings occurs.  Click here for more information.   
What will happen to my Temporary Foreign Workers on visas and international students? 
Temporary foreign workers (including workers part of the Seasonal Agricultural Worker Program), international students and workers on visas will be allowed entry into Canada, despite restricted border measures, provided that they self-isolate for 14 days.
My employee is invoking their “right to refuse” unsafe work – what do I do?
Under Occupational Health and Safety legislation, employees have a right to refuse work if they have reasonable grounds to believe it is dangerous to their health or safety. Remind your employees of the preventive measures that have been put in place, and the safety products available to them. 

You may choose to reassign work. In this case, the employee must receive the same wages and benefits as they would have received under their previous assignment. Please review the OH&S legislation in your jurisdiction for guidance on further reporting responsibilities, or talk to a CFIB Business Counsellor (1.888.234.2232 or This email address is being protected from spambots. You need JavaScript enabled to view it.).
Where can I go to connect with other Canmore business owners?
There are some online social groups locals are creating to connect with each other and share advice. It is important to note these groups are not monitored by the Town of Canmore to ensure the accuracy of information. Facebook groups: Bow Valley Community Connections, Bow Valley Small Businesses, Marketing Help For Business During COVID-19
Am I still required to apply for a business license during the provincial state of public health emergency?
Currently yes, Administration staff are currently working with Town of Canmore Council and the provincial government to propose options for re-examining fee deferrals/forgiveness options. More updates will be provided as information becomes available. The Business Registry is still open and available Monday-Friday, 8:30 - 4:30 a.m. for phone calls (403.678.1523) or email (This email address is being protected from spambots. You need JavaScript enabled to view it.). Please note there may be delays in responses due to the disruption of COVID-19. Click here to find applications and FAQ about general business registry inquiries.
Can my business delay WCB premiums?
Small, medium and large private-sector employers can defer WCB premiums until early 2021. Employers who have already paid their WCB premium payment for 2020-21 are eligible for a rebate or credit. For small and medium businesses, the government will cover 50 percent of the premium when it is due. Large employers will also receive a break by having their 2020 WCB premium payments deferred until early 2021, at which time their premiums will be due.
How will my WCB premiums be calculated at the end of 2020? Will I be paying more or less if my cash flow is less or if I have fewer employees working fewer hours?
Premiums will be calculated based on your actual insurable earning for 2020.  If you have fewer employees working fewer hours, your insurable earnings will be less and as a result, your WCB premiums will be less. If you are a small or medium-sized employer, 50 percent of your 2020 WCB premiums will be paid by the government and you will pay the other half.
I operate a hotel or accommodation business. Can I defer my tourism levy payments?
Yes. As part of Alberta’s response to the economic impacts of the COVID-19 outbreak, operators of hotels and other types of lodging will be able to defer the payment of the tourism levy, until August 31, 2020.  Click here for more information.
Do businesses still have to remit the tourism levy collected for the March 27 – August 31, 2020 period? 
Yes, businesses will still be required to remit the tourism levy collected from their guests between March 27 and August 31, as any other amounts collected prior to March 27. But they can delay paying these amounts until August 31, 2020. The amounts qualifying for the deferral will not be subject to penalties or interest. Click here for more information.
Why are local hotels still advertising their properties? How will hotels ensure that their guests are following physical distancing guidelines?
The Government of Alberta has listed hotels, motels, rental units and similar facilities, including student residences and accommodation sharing services, as an essential service. Hoteliers and guests using their facilities must observe all guidelines on self-isolation and social distancing. The Government of Alberta has announced that public health orders will now be enforced by law to protect the health and safety of all Albertans. 

In Canmore, while most hotels have closed, the ones remaining open continue to offer valuable services to our community. For example, they can provide accommodation to: 

-health care workers who can’t stay at home, or who may come from outside the valley to assist;

-workers from other countries who have been laid off and no longer have access to staff accommodation;
-locals who may need to self-isolate and are not able to at home; and
-family members of locals who are coming from out of town to provide assistance and are not able to stay with them.

The Town of Canmore, along with our destination marketing partners, is discouraging all unnecessary travel. This applies to Canmore residents, second-home owners, and visitors. We ask any accommodation services that remain open to operate responsibly and to refrain from marketing for tourism purposes.  While now is not the time to visit Canmore, we welcome visitors to enjoy our mountain town once this emergency has passed. 
Are construction sites still allowed to operate?
The Government of Alberta has listed construction, as an essential service. Workplaces that are not otherwise restricted or ordered cease offering close-contact services or services accessible by the public can have more than 15 workers on a work site as long as they follow all public health guidelines, including physical distancing measures.

The Town is moving forward with key infrastructure projects that are needed in the future. All projects will follow the guidance of the Provincial Health Authority, with the safety of residents and contractors being paramount. We will continue to follow the guidance of the Alberta Construction Association for work sites during the COVID-19 pandemic. 
If my business/organization is defined as providing essential services, do I need a certificate or any documentation to continue my brick-and-mortar operations? 
No. If your business/organization is on the list of essential services, you do not need to take any action and do not require a certificate or documentation to remain open.

All essential services must have proper risk mitigation measures in place such as sanitizer stations and appropriate distancing between customers. If you feel unwell, stay home to protect your community.
I think my business should be closed, but they’re still asking me to report to work. What should I do?
A list of essential workplaces is available online. You are encouraged to discuss the situation with your employer. If your employer is not following the Public Health Order regarding the closure of all non-essential services, you should submit a complaint online immediately.
Do these restrictions apply to informal services that don’t involve close contact, like dog walking, babysitting, etc.? 
No, they don’t apply to these types of informal businesses, but physical distancing – keeping a distance of at least 2 metres – must be practiced. 
Should I still go to work?
If your place of work is open, and you are not experiencing symptoms, you can go to work as usual. Practicing good hygiene is the most important thing Albertans can do to prevent the spread of COVID-19. This includes cleaning your hands regularly, avoiding touching your face, and staying home and away from others if you are sick.
I purchased a liquor license for my event, but the event is now canceled. Can I get a refund from AGLC?
As a result of the limitation of mass gatherings to a maximum of 15 people, AGLC has temporarily suspended the special event licensing application process on its website.  People who had planned to host private events and had already purchased special event licenses may apply for refunds by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.. Click here for more information.

Seniors

I am a low-income senior who usually takes the bus, but due to social distancing, I am no longer using the bus.  Is there another option for me? 
FCSS coordinates a Taxi Pass Program for seniors aged 65 and over who are low-income (income threshold of $33,045.00).  Eight, one-way taxi vouchers are provided each month for qualifying individuals. Call FCSS to arrange this program 403.678.7129.
I have specialist medical appointments in Calgary that I cannot miss. My neighbour usually drives me but they are ill now and cannot drive me.  Is there another option for me?
FCSS coordinates a Volunteer Driver Program to get individuals to their specialist medical appointments in Calgary. This service is for appointments that are vital to the ongoing good health of the individual. Call FCSS to discuss this program 403.678.7129.
I need help keeping the snow cleared from my walkway.  Is there a program for this?
Yes, the Snow Angels program is coordinated by FCSS. Please call 403.678.7129 for more details.
I am a senior living alone and I need help with my medications and bathing.  Is there a resource for this?
Home Care operates from the Canmore Hospital and is available by self-referral.  Call 403.678.7200 to connect with Home Care and they will do an assessment of your needs to determine how much care they can provide.
I have Home Care but I would like more help and am willing to pay for the service.  How do I find out who does this kind of work in the Canmore community?
There is a list of resources available in Canmore through the FCSS office. Call 403.609.3743.
I have limited mobility and need assistance for affordable food delivery. Who can help me?
Meals on Wheels
Available to seniors and people with disabilities or limited mobility.
Hot meals are delivered by volunteers Monday - Friday between 11:30 a.m. – 1:00 p.m.
You can choose which days you would like to receive meals. Meals cost $6.00 each and are invoiced monthly. Call FCSS for more information or to sign up 403.678.7136

Bow Valley Food Bank
Need a hamper? Call the Bow Valley Food Bank 403-678-9488 on Monday or Wednesday.
Pickup days are Tuesday and Thursday 12-1 p.m. and 6-7 p.m.
If you’d like a friend or neighbour to pick up your hamper for you, let the Food Bank know their name when you call.

Stone Soup Canmore
Facebook-based community network to connect volunteers with those in need in the community.
Join the group on Facebook @Stone Soup Canmore, or email: This email address is being protected from spambots. You need JavaScript enabled to view it.  
I am worried about the impact the economy will have on my retirement savings.
The Government of Canada announced they are reducing required minimum withdrawals from Registered Retirement Income Funds (RRIFs) by 25% for 2020, in recognition of volatile market conditions and their impact on many seniors’ retirement savings.
What can I do to help seniors who may be struggling with social isolation or feelings of loneliness?
One of the most meaningful actions we can take is simply picking up the phone. Even spending just a few minutes on the phone, or other technology, with a senior, is a small action that can have a big impact. It can go a long way toward reducing feelings of loneliness and isolation. This is especially important for seniors who are living alone. Regular phone calls with our elder loved ones can become part of our “new normal”.
What can seniors do to protect their personal health and wellbeing?
During this difficult time, seniors can protect their mental health and feel more connected by taking the following steps:
-Call a friend or family member
-Exercise in their home
-Go for a walk, while remembering to practice social distancing
-Get fresh air by opening a window or going outside for a few minutes each day
Where can seniors find support in the community?
If you need to find support in your community, reach out to 211 or Alberta Supports. 211 is a comprehensive informational referral system accessible for all Albertans. Call or text 2-1-1 or visit ab.211.ca. Alberta Supports can help you access more than 30 programs and 120 services available through the Government of Alberta. Call 1-877-644-9992 toll-free province-wide. 
What can be done to protect seniors from scam artists trying to take advantage of the pandemic?
In emergencies like this, vulnerable individuals, especially seniors, are often targeted by unscrupulous con artists trying to take advantage of people’s fear and uncertainty. They can pose as door-to-door salespeople, telemarketers, collection agents and sometimes even distant relatives asking for help. If you have a parent, grandparent, vulnerable family friend or neighbour, you are encouraged to watch out for them. Offer to be their buddy, someone they can check in with before responding to matters involving money. Be that calm, informed person who can advise them about when a caller or salesperson is legitimate or a scammer. 
Can I still go and visit my family members in long-term care facilities?
Only essential visits to any continuing care or long-term care facility in Alberta are recommended. Individuals over 60 years of age and those with pre-existing health conditions are most at risk of severe symptoms from COVID-19. Families and friends of those in these facilities to think of other ways besides visiting that they can support and encourage their loved ones through this difficult time.

Settlement

I am a temporary foreign worker. Where can I go for more information? 
For information, FAQs, and resources: http://www.bvipartnership.com/covid19  

The Settlement Services team also has updated information and is an important resource for foreign-born residents, temporary foreign workers, and refugees: (403) 762-1144, This email address is being protected from spambots. You need JavaScript enabled to view it. 

Unemployment

I am newly unemployed. How do I apply for EI?
Click here to apply for EI Sickness Benefits.

Don’t qualify for EI?
Can’t go to work, don’t have paid sick leave, self-employed, quarantined, caregiving, parents staying home etc.?

For Canadians without paid sick leave who are sick, quarantined or forced to stay home to care for children, the Government of Canada is waiving the one-week waiting period for those individuals in imposed quarantine that claim Employment Insurance (EI) sickness benefits and introducing the Emergency Care Benefit providing up to $900 bi-weekly, for up to 15 weeks. This flat-payment Benefit would be administered through the Canada Revenue Agency (CRA). Click here to apply for the Emergency Care Benefit, available in April.
How is the Town of Canmore supporting unemployed residents?
Community Call Centre
Anyone can call our helpline centre to get assistance with information/referrals. The call centre is now open and will operate 7 days/week, 8:30 a.m. to 4:30 p.m., to help answer questions relating to mental health, employment insurance, meal and grocery services, housing, issues related to immigration, child and youth care information and more. Call 403.678.1551 or email: This email address is being protected from spambots. You need JavaScript enabled to view it. 


Tax and Utility Deferrals
Canmore residents and business owners to defer property tax and utility payments for April, May, and June for 90 days without penalty or interest. The deferred balance will be evenly applied over the payments for the remainder of the calendar year. Get more information and sign up for this option at Property Tax and Utility Deferral

Affordable Services Program
Affordable services program has been extended to not expire until May 1.


Canmore Community Housing Corporation
CCHC is working with their property management provider to ensure that they are cognizant of tenants' potential situations, which vary on a case by case basis, recognizing the current environment. Our focus is to keep CCHC rental tenants housed.

The emergency housing resources available through the FCSS teams in the Bow Valley are currently at capacity.

Medical and Pharmaceutical Assistance

I am in isolation, but I need my medication. Do pharmacies deliver?
Rexall
-Operating at regular business hours; open doors, but limited staff.

-No delivery service during regular business hours. During business hours, customers have the option to pay a cab driver to deliver pharmacy orders.
-Delivery service available after business hours (staff delivering). 
-Voicemail option has been added specifically for individuals who are experiencing fever/dry cough/ suspected COVID-19 symptoms.
-Customers are being asked to phone the pharmacy ahead of time to fill prescriptions. Once orders are ready for pick up, pharmacists are phoning customers to come in (they are trying to avoid people waiting/lingering in the store to pick up, to limit interaction). 
-For seniors: One hour from 9-10 a.m. is 20% off, also Senior Tuesdays (offer discounts).


Shoppers Drug Mart
-Doors open; operating at regular business hours. 
-COVID-specific voicemail option has been added.

-Pharmacists are available to answer questions via phone. 
-Offering free delivery service.


Gourlay’s Clinic Pharmacy
-Doors closed; operating at regular business hours. 
-Filling prescriptions and taking payments over the phone.

-Offering delivery service.

Three Sisters Pharmacy + Travel Clinic
-Doors open; operating at regular business hours. 
-Offering free deliveries to Banff, Cochrane, and Canmore. 
-Receiving prescriptions from doctors directly.


Save On Foods Pharmacy
COVID-specific voicemail option has been added
-For seniors: filling prescriptions with customer credit cards.
-Have a number of volunteer drivers who are delivering orders to customer homes. Volunteers are not pharmacists and are signing confidentiality agreements.

Safeway Pharmacy
-Regular business hours, no delivery service.

Domestic Violence

I am experiencing domestic violence. Who do I call?
YWCA Banff Domestic Violence & Sexual Abuse Support
(403) 760-3200

YWCA has an emergency shelter for those fleeing domestic violence.
Monday to Saturday  9:30 am - 9 pm or call 403.762-3560 for after-hours shelter access  


Bow Valley Victim Services Association
Contact regarding conversations relating to any trauma, crime, domestic violence, or abuse situation.
Need shelter option? Call the YWCA 403.760.0197
https://www.bowvalleyvictimservices.org/ 


Urgent Mental Health Walk-In Services
Banff & Canmore Hospitals | 7 days/week | 2 – 9 p.m.

Family Violence Info Line
Trained staff can provide advice and support, and information on supports and services available in your area.
Call 310-1818 | 24/7 | 170+ languages

Chat online alberta.ca/SafetyChat | 8 a.m. - 8 p.m. daily

Non-Local Help Lines
CCASA/Sexual Assault Crisis – 24 hours 1-877-237-5888 (Calgary)
Distress Line – 24 hours 1-888-787-2880
Family Violence Helpline – 24 hours (403) 234-7233
Kids Help Phone – 24 hours 1-800-668-6868
Suicide Crisis Line 1-800-SUICIDE
Addiction 24 hours Help Line 1-866-332-2322
I am in isolation and worried that I may be at greater risk of domestic violence. What can I do?
Isolation is a risk factor for family violence, so during this time of physical social distancing, we encourage everyone to stay socially connected. Consider staying connected with family, friends, colleagues, and community however you can: through phone, text, video chat or social media.

You can always call the Family Violence Info Line at 310-1818 | 24/7.
Trained staff can provide advice and support, and information on supports and services available in your area. You can also chat online alberta.ca/SafetyChat, 8 a.m. - 8 p.m. daily.

Pet Care and Supplies

Can I still bring my pet to see the vet?
Bow River Veterinary Center
-Wednesday and Thursday closing at 6:00 p.m instead of 8:00 p.m.

-Closed-door policy; no customers permitted in the building.
-Asking customers to call ahead of time to order food/prescriptions and to schedule appointments.
-Still taking appointments but not for anything non-emergency (i.e. no vaccinations or regular annual exams). 
-Food is currently available but they are running low; suppliers are running low.
-Food/prescription pickups: will be paid for over the phone and then brought outside to customers. A clinic worker will place items for pickup outside clinic door and the customer will come to get it; no interpersonal person contact.
-Pet appointments: clinic staff will come outside to collect pet. Customer will wait outside/in-vehicle until appointment is finished. Vet will consult with customers over the phone.

Canmore Veterinary Hospital
-No current change to business hours.

-Closed-door policy; no customers permitted in the building.
-Asking customers to call ahead of time to order food/prescriptions and to schedule appointments.
-Taking payments over the phone (preferred), but if customers must pay with cash or debit, they will be let into the building where extra sanitization precautions are taking place.
-Food/prescription pickups: will be paid for over the phone and then brought outside to customers.
-Pet appointments: clinic staff will come outside to collect pet. The customer will wait outside/in-vehicle until appointment is finished. Vet will consult with customers over the phone.
Are pet stores still open? 
Pet Planet
-No current change to business hours.
-All food vendors are still shipping/supplying regularly 
-Will continue to stay open regular hours as long as they can supply food.

Purely Pets
No changes 

Mut Hut Pet Emporium
-No current change to business hours.
-Planning to stay open as long as they have customers.
-They make their own treats and bones in-house and will continue to bake/supply.
I am in isolation but need someone to walk my dog. Who can help me?
Contact This email address is being protected from spambots. You need JavaScript enabled to view it. and they will connect you with a volunteer. Or you can post on the Stone Soup Canmore Facebook group. 
Are dog parks still open?
At this time our five dog parks remain open. We recognize our dog parks provide an important service to dog owners and we trust residents will continue to use them responsibly and abide by the rules of the dog park, as well as the physical distancing protocols required by Albert Health Services. We have not received any reports of residents abusing the rules, and we will continue to monitor the situation and change it if necessary. The locations of dog parks can be found here, and we encourage people to use the amenities in their neighbourhoods and avoid unnecessary travel where possible.

Services, Programs & Facilities

What services are still offered by the Town?
Town buildings and facilities (including ice rinks) are now closed Town of Canmore business continues; garbage and recycling will be collected, roads and water treatment facilities are well-maintained, bylaws are being enforced, and bills are being paid. Many Town of Canmore services and information can be found online: Utility Payments     Property Tax Payment Options    Online Services and Electronic Notifications  Planning Department Questions  Bylaw Services  All other areas: Contact us
Town of Canmore Facility Updates
Civic Centre
-Closed to drop-in public.
-Family and community supports and services can be contacted at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 403.609.3743.
-There will no longer be a planner-on-call to have in-person meetings with the public, and inquiries are being directed to this new webpage.
-We encourage you to call 403.678.1500 to discuss alternatives to services you normally receive in-person at the Civic Centre.


Public Works Building 
-closed to drop-in public
-Requests for Bylaw Services can be sent to This email address is being protected from spambots. You need JavaScript enabled to view it. or call 403.678.4244


Canmore Recreation Centre – closed to the public

Elevation Place – closed to the public, including the library

Firehall 
-Please call ahead to 403.678.6199 or email This email address is being protected from spambots. You need JavaScript enabled to view it. before going to the building.
-Call 9-1-1 in an emergency

Downtown Washrooms  
- Closed daily at 6:00 p.m.
Town of Canmore Events and Activities

As a precaution, we have decided to postpone all Town-led activities for the foreseeable future. 

Can I still return library books? 
All access to physical library items is currently unavailable and there is no interlibrary loan delivery (Marigold/TRAC system-wide) until everyone is back up and running again. However, the good news is that their online resources (ebooks, eaudiobooks, magazines, streaming video, downloadable music, databases for research and online training) remain available 24/7 to anyone with a current library membership. 

People can return items in the book drop but the library encourages people to keep the items they currently have out until they re-open and they are happy to extend loan periods and waive all overdue fees during the closure.

Click here for current information about library services.
How are you compensating people now that Elevation Place is closed?
Elevation Place and the Canmore Recreation Centre are closed until further notice. All memberships are suspended until further notice without any action required by members. 

The current situation is unprecedented and rapidly evolving. We are working hard to develop a plan to manage suspended memberships and compensate members while our facility remains closed. It will take time to understand how we will administer this process; however, no action is required by members. We will share additional information once it is available. 

If you or someone in your family was registered in pre-paid programming at Elevation Place, please note that we are in the process of canceling select programming and crediting accounts. We are contacting affected members directly by email or phone. Credits for future programming must be used within 90 days or the credit will be refunded. If you would prefer to receive a refund, please contact our Customer Experience desk at 403-678-8920. 

We have also launched our rebate program for Go Beyond and Splash members impacted by the recent closures Aquatics Centre at Elevation Place from Jan. 14 to 24 and Feb. 7 to 13, 2020 (some restrictions apply). Click here for more information.
Can I still take the Bus? 
Effective Saturday, March 28, Roam Transit will be reducing service on all routes in an effort to discourage unnecessary travel. They will continue running at a reduced rate to provide for people that rely on public transportation to attend appointments and go to the grocery store. Click here for more information.
Are there any changes to how I can receive or send mail?
Post Office Hours
-10 a.m. to 4 p.m Mon – Fri. 
-Packages will be delivered to individual residences. 
-The package will be left on the doorstep and the postal worker will ring the doorbell and leave. 
-Registered parcels will no longer be required to have a signature. 
-There will be no guarantees on sending mail via Express post (currently all items are arriving on schedule). 
-Only 3 people permitted in the post office at any one time. Click here for more information.
Are registry agent offices open?
At this time, registry agent offices have not been asked to close, and registry services are being processed as normal. Some registry agents have voluntarily closed, and others may be operating with reduced hours. If you are planning to visit a registry, we encourage you to call ahead to ensure they are open. The Government of Alberta has extended expiry dates for Alberta driver's licenses, identification cards, vehicle registrations, and other permits and certifications until May 15, 2020. For more information, visit COVID-19 info for Albertans.
I have an outstanding traffic ticket or traffic court appearance. What do I do?

Until further notice, all Traffic Courts in Alberta will be closed effective Tuesday, March 17, 2020.  If you have an appearance, trial or application scheduled during the closure, do not attend court in person. They are handling some inquiries on a case-by-case basis. You can call the detachment that issued the ticket for details (Banff, Lake Louise or Canmore).

Contact the court handling your matter by telephone, e-mail or fax if you do not dispute your ticket but need time to pay, wish to adjourn your matter, or wish to plead not guilty and set a trial date. Not guilty pleas will also continue to be accepted by mail. Follow the instructions on your ticket for submitting a not guilty plea by mail. Click here for more information.

Do not go to the courthouse to pay fines in person

Fine payments can be made:

-online at Fine Payments
-by mail to the Provincial Traffic Production Centre, 601 5th Street SW, Calgary, Alberta T2P 5P7
-through a Registry Office

I have a scheduled civil-matter court appearance. What do I do?

All out of custody matters will be adjourned for 10 weeks from the date currently set.  Click here for more information.

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