Town of Canmore

Making Changes to your Utility Account

Electronic Billing Enrollment  

We have recently launched electronic billing for the utility program!  If you would like to receive your utility bills by email, visit canmore.ca/online-access  to enroll.

Updating Your Account

Change of Banking for your Pre-authorized Payment Plan 
If you are participating in the Pre-authorized Utility Payment Plan (PUPP) and would like to change your banking information you need to inform us, in writing, of this change and provide a new void cheque or Pre-Authorized Debit (PAD) form from your bank. Download the pdf change of banking form here (222 KB) .

Purchasing or Selling Property

Purchasing: The Town of Canmore updates their records for both the utility and property tax accounts based on the information sent from Alberta Land Titles twice per month. Your name(s) will be automatically added to the utility billing account for the property at the time that we update the tax roll account. Utility bills will be sent to the owner's mailing address as recorded on the Title for the property. If your mailing address should be different than as registered please contact us in writing or  download a fillable pdf Change of Mailing Address (193 KB) form.

Selling: You or your lawyer must request a final utility bill to the date-of-sale (see below). If you are currently enrolled in the Pre-authorized Utility Payment Plan (PUPP) for the property that you are selling, you (or your lawyer) must notify the Town of Canmore Utility Department in writing in order to terminate the plan. The PUPP is not transferrable. If you are moving to another property within Canmore you must re-apply for the PUPP for your new property.

Things to Remember When Cancelling Utility Services

Cancel Pre-authorized Payment Plan
If you were participating in the Pre-authorized Utility Payment Plan (PUPP) and have sold the property you need to inform us, in writing, of your desire to cancel this program. 

Cancellations must be received by the 18th of the month in which you wish to cancel.

Download a fillable pdf PUPP Cancellation Request (201 KB) .

Cancel automatic or memorized payments made by ATM, On-line or Telephone banking:
If you pay by these methods make sure to delete the old utility account number from your banking setup. If you have purchased new property in Canmore, the utility account number will change according to each property address.

Request a final utility bill up to the date of sale:
If you are selling your property, it is required that you or your lawyer request a final utility bill to the date-of-sale. Complete the online Request for Final Utility Bill.

Your utility account will be closed after the final billing is paid in full.

Account Holder Changes

Change of Mailing Address
If you still own your property in Canmore but have changed your mailing address please notify us in writing of your new address. Download a fillable Change of Property Owner's Mailing Address form.  Utility bills will be sent to the owner's mailing address as recorded on the title for the property unless written notification is received to change your mailing address.

If mail sent by the Town of Canmore Tax or Utilities Departments is returned by the post office as "un-deliverable", we will make a reasonable effort to locate the owner(s). If our efforts are unsuccessful the returned mail items will be stored in the tax roll file and a notation will be made in our database.

It is the owners' responsibility to keep their contact information with the Town of Canmore current.

Recently Married or Divorced?
If the status of your name has changed, you must first register the change with the Alberta Land Titles office. The name(s) on your Town of Canmore tax and utility account will then be changed in due process.