Utility Bill Payment Options
Town of Canmore utility bills are issued on a bi-monthly (every two months) basis and are due on the 25th of the month or the next business day, as per the due date listed on the invoice.
Payments must be made in Canadian funds only. Other currencies are subject to a processing service charge and exchange rate at the date of deposit. Payments not honoured by the bank will be subject to penalties and service charge.
Pre-Authorized Payment Plan (PUPP): The Pre-Authorized Utility Payment Plan (PUPP) is a free service which allows for automatic withdrawals directly from your bank account on the due date so that you will never miss a payment. Your personal information is strictly confidential and secure.
PUPP is not transferable. If you are moving within Canmore you must complete a new PUPP Application for your new property.
pdf Click here (242 KB) to download a fillable PUPP Application. PUPP applications must be received by the 18th of the month.
Cheque: Make payable to the Town Of Canmore. Post-dated cheques dated for the due date will be accepted prior to the due date. Cheques are a conditional payment until honoured by the bank from which they are drawn. Write your utility account number or your property address on the cheque. Ensure your cheque is signed and completed accurately as the Town Of Canmore is not responsible for errors and/or omissions.
Cash or Interac (debit card): Only available at Civic Centre Reception location.
Telephone or Online Banking: Allow two to five days bank processing time. For online banking, search 'Canmore' to add the Town of Canmore Utilities as a payee. Enter your 9-digit utility account number without the decimal point. Please be aware of your bank's policies regarding the effective date of payment. It is very important to confirm that your current utility account number is the one registered on your bill payment menu. The utility account number is linked to the property. If you have moved within Canmore, the new utility account number must be referenced on your bill menu. Keep receipt of transaction to verify payment date should proof be required.
Banks and Financial Institutions: Check with your branch prior to making payments via ATM. Allow two to five days bank processing time. Keep receipt of transaction to verify payment date should proof be required.
In-Person: Payments may be dropped off at the Civic Centre Reception or via the drop slot located to the right of the Civic Centre main entrance door.
Credit Cards: This service is not available for utility account payments.