Elevation Place FAQs

1. To book a family member, select a name from the participants drop down menu, and click the blue GO BUTTON. Wait for the page to load, and continue booking. If you do not select the GO BUTTON it will book the appointment under the account holders’ name.

2. If you do not see your family members, please refer to adding family members to your account above. Each family member (all ages) must be booked individually in order to secure a spot. Click continue shopping in your cart to add another family member, and repeat the steps above.

3. Once you are happy with the reservations in your cart, click checkout to confirm the booking(s)

1. To see your appointments, ensure that you are logged into your account.

2. Click on your name on the top right corner

3. Click on Appointments, then you will be able to see all your appointments

Error Message when logging in

1. Are using the correct email that is assigned to your Elevation Place account?
2. Are the email and password spelled correctly?
3. Did you check your junk folder for your reset password link?

Password in use Error

1. Ensure that you are not using the same password as you have used previously
2. Do you already have an account with Elevation Place, signed a waiver or took a course with us? Click forgotten password – this will send a link directly to the email we have on file for you
3. Contact Customer Experience if you don’t know the email address that you have on your account 403-678-8920 ext. 0

After working to identify and mitigate air quality concerns to ensure the best experience for our staff and guests, we are launching a controlled re-opening of the leisure pool. The controlled reopening will see limited access to the leisure pool: hours, features, and capacity will be limited.  Click here for scheduled swim times. We anticipate a return to regular hours and access the week of Aug. 15. Always check the schedule before your visit!

There are many factors that impact indoor air quality such as pool water chemistry, bather loads, swimmer hygiene/showering, outside weather and mechanical systems. When one or more of these factors are not operating as they should we can experience spikes in Trichloramines which can result in irritating air quality symptoms. 

Lap Pool
We have made adjustments to technical and operational systems that gives us confidence to continue to operate the lap pool.

Hot Tub
We have adjusted the hot tub’s mechanical systems, completed a bio cleanse, and performed testing without bathers present. Making these adjustments and performing these tests has given us the confidence to move forward with re-opening this amenity. The hot tub will be open periodically while our Facilities team completes a controlled re-opening. This will mean a temporary reduction to the maximum capacity, and limited operating hours, both of which will be subject to change while we continue to monitor the amenity and air quality. Once the hot tub is able to return to consistent operating hours, we will update the Elevation Place Schedule.

Leisure Pool
Facilities continues to test air quality while implementing recommendations from a contracted Trichloramine Control Plan. Once they have been able to complete this work and we have a re-opening date, we will update the Elevation Place Schedule.