Town of Canmore

Elevation Place FAQs

Click on the questions below to expand the answers. 

Online Registration System

How do I sign on to an online account?
1. Go to recreation.canmore.ca 

2. Click on MY ACCOUNT 




Have you already been to Elevation Place or signed up for a course?

1. If you have never signed in online, but you have signed a waiver, held a membership, signed up for a course or camp, or have otherwise used an email address with Elevation Place, click FORGOTTEN PASSWORD to set up a new password.

2. Log in using the email address linked to your account with Elevation Place. if you do no know which email address is linked to your account, please phone the Customer Experience desk at 403-678-8920 ext. 0. 


Is this your first time visiting Elevation Place?

1. If you have never visited Elevation Place or provided your email, create an account under MY ACCOUNT.
2. Enter all personal details, age category, email address, phone number, and create your password. 
How do I add a family member to my account?
If you believe your family member already has an existing account in our system, please call or visit Customer Experience, and we will be happy to set up your family group.

1. Log into your account or create a new account

2. Click on your name on the top right hand corner

3. Select Families and Groups


4. Click "Create Group" and use your last name as the description



5. Click "Add" and add any remaining family members to your account
How do I book for a family member?

1. To book a family member, select a name from the participants drop down menu, and click the blue GO BUTTON. Wait for the page to load, and continue booking. If you do not select the GO BUTTON it will book the appointment under the account holders’ name.

2. If you do not see your family members, please refer to adding family members to your account above. Each family member (all ages) must be booked individually in order to secure a spot. Click continue shopping in your cart to add another family member, and repeat the steps above.

3. Once you are happy with the reservations in your cart, click checkout to confirm the booking(s)

How do I see my bookings?

1. To see your appointments, ensure that you are logged into your account.

2. Click on your name on the top right corner

3. Click on Appointments, then you will be able to see all your appointments

Troubleshooting  on the Registration Website

Error Message when logging in

  1. Are using the correct email that is assigned to your Elevation Place account?
  2. Are the email and password spelled correctly?
  3. Did you check your junk folder for your reset password link?


Password in use Error

  1. Ensure that you are not using the same password as you have used previously
  2. Do you already have an account with Elevation Place, signed a waiver or took a course with us? Click forgotten password – this will send a link directly to the email we have on file for you
  3. Contact Customer Experience if you don’t know the email address that you have on your account 403-678-8920 ext. 0

Membership

How Do I Become a member? 
Click here for information about pricing and membership. 
What are the benefits of membership?
Click here for information about pricing and membership. 
How do I cancel my membership?
You can cancel your membership by submitting a Membership Cancellation Form.

Temporary Partial Aquatics Closure (Last updated Aug. 8, 2022)

What is happening?
After working to identify and mitigate air quality concerns to ensure the best experience for our staff and guests, we are launching a controlled re-opening of the leisure pool. The controlled reopening will see limited access to the leisure pool: hours, features, and capacity will be limited.  Click here for scheduled swim times. We anticipate a return to regular hours and access the week of Aug. 15. Always check the schedule before your visit!
Why were we having air quality issues?

There are many factors that impact indoor air quality such as pool water chemistry, bather loads, swimmer hygiene/showering, outside weather and mechanical systems. When one or more of these factors are not operating as they should we can experience spikes in Trichloramines which can result in irritating air quality symptoms. 

What are we doing about it?

Lap Pool
We have made adjustments to technical and operational systems that gives us confidence to continue to operate the lap pool.

Hot Tub
We have adjusted the hot tub’s mechanical systems, completed a bio cleanse, and performed testing without bathers present. Making these adjustments and performing these tests has given us the confidence to move forward with re-opening this amenity. The hot tub will be open periodically while our Facilities team completes a controlled re-opening. This will mean a temporary reduction to the maximum capacity, and limited operating hours, both of which will be subject to change while we continue to monitor the amenity and air quality. Once the hot tub is able to return to consistent operating hours, we will update the Elevation Place Schedule.

Leisure Pool
Facilities continues to test air quality while implementing recommendations from a contracted Trichloramine Control Plan. Once they have been able to complete this work and we have a re-opening date, we will update the Elevation Place Schedule.

How can Aquatic Centre members & guests help with air quality management?
·  Shower with soap and rinse thoroughly before entering the pool
·  Rinsing off during transitions from hot tub/steam room to another pool is also important
·  Parents of small children take deliberate breaks for toilet use
Is the lap pool safe considering it’s an air quality issue and all pools are under the same enclosure?
Yes, the Aquatics Centre is safe for you to enjoy. We made the decision to close the leisure pool and hot tub to reduce the concentration of chloramines in the air to improve the air quality. Since the partial closure, testing indicates that the chloramine levels are within an acceptable range with no reports of air quality concerns.  
What else can I do at Elevation Place?
· Guests and members can still enjoy the many amenities at Elevation Place.

· Splash members can put their membership on hold for the duration of the partial closure or enjoy access to fitness facilities and instructor-led core classes.

· Go Beyond members can put their membership on hold for the duration of the partial closure or enjoy continued access to fitness facilities and instructor-led core classes, the climbing gym, and drop-in public skating at the Canmore Recreation Centre. Elevation Place will also waive the two-week cancellation period if your membership will no longer serve you during the partial Aquatic Centre closure.

· Click here for more information about membership.

Annual Aquatics Closure 

What is happening?
On Aug.29, 2022, the Aquatics Centre at Elevation Place will close for annual maintenance of the pool mechanical systems and equipment. We anticipate that the lap pool, hot tub, and steam room will re-open on Sept.17. The leisure pool (including the waterslide and lazy river) is anticipated to re-open on Oct. 3.
Why is the closure happening at this particular time?
We must complete this work on an annual basis for the Aquatics Centre to preform optimally for our users. Each year, we schedule annual maintenance at a time when there is annually less demand, and because this work must be completed at the same time each year, completing work earlier would require us to service pumps during peak times on an ongoing basis.
What work will you be doing?
We are proud to maintain Elevation Place as our community asset for residents and beyond. To ensure our facility can remain a community resource for decades to come means we need to take the time for annual maintenance.

Here is what we are working on for your safety and experience during the closure:

· Waterproofing waterslide stairs
· Inspecting and repairing pumps
· Replacing drain covers
· Inspecting and re-grouting leisure pool basin tile
· Cleaning gutters
· Coating the pool deck with non-slip treatment
· Resurfacing toy structure
· Replacing light fixtures
· Cleaning leisure pool and hot tub
· Deep cleaning of steam room, pool deck, change rooms
· Disinfecting all lesson & deck equipment
What happens to my Splash membership?
During the closure, we will automatically place all Splash memberships on hold until the pool re-opens with no action required from membership holders. Go Beyond members may request a temporary hold for the duration of the closure by submitting an online request by clicking here.

We thank you for being part of our community and we can’t wait to welcome you back to a squeaky clean and sparkling Aquatics Centre come early Fall.

The Town of Canmore is located within Treaty 7 region of Southern Alberta. In the spirit of respect, reciprocity and truth, we honour and acknowledge the Canmore area, known as “Chuwapchipchiyan Kudi Bi” (translated in Stoney Nakoda as “shooting at the willows”) and the traditional Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw First Nation, Chiniki First Nation, and Goodstoney First Nation – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Métis Nation of Alberta, Region 3, within the historical Northwest Métis homeland. We acknowledge all Nations who live, work, and play and help us steward this land and honour and celebrate this territory. We commit to working to live in right relations and to advance Truth and Reconciliation.

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