Town of Canmore

Elevation Place FAQs

Click on the questions below to expand the answers. 
How do I sign into an online account?
1. Go to recreation.canmore.ca 

2. Click on MY ACCOUNT 




Have you already been to Elevation Place or signed up for a course?

1. If you have never signed in online, but you have signed a waiver, held a membership, signed up for a course or camp, or have otherwise used an email address with Elevation Place, click FORGOTTEN PASSWORD to set up a new password.

2. Log in using the email address linked to your account with Elevation Place. if you do no know which email address is linked to your account, please phone the Customer Experience desk at 403-678-8920 ext. 0. 


Is this your first time visiting Elevation Place?

1. If you have never visited Elevation Place or provided your email, create an account under MY ACCOUNT.
2. Enter all personal details, age category, email address, phone number, and create your password. 
How do I add a family member to my account?
1. Log into your account or create a new account

2. Click on your name on the top right hand corner

3. Select Families and Groups


4. Click "Create Group" and use your last name as the description



5. Click "Add" and add any remaining family members to your account
How do I book for a family member?

1. To book a family member, select a name from the participants drop down menu, and click the blue GO BUTTON. Wait for the page to load, and continue booking. If you do not select the GO BUTTON it will book the appointment under the account holders’ name.

2. If you do not see your family members, please refer to adding family members to your account above. Each family member (all ages) must be booked individually in order to secure a spot. Click continue shopping in your cart to add another family member, and repeat the steps above.

3. Once you are happy with the reservations in your cart, click checkout to confirm the booking(s)

How do I see my bookings?

1. To see your appointments, ensure that you are logged into your account.

2. Click on your name on the top right corner

3. Click on Appointments, then you will be able to see all your appointments




How do I cancel my membership?
You can cancel your membership by clicking here

Do I need to wear a mask when I am exercising?
Canmore’s mask bylaw has been repealed, and masks are no longer required in indoor public spaces. We recognize, however, that some of us may still choose to wear a mask; please be kind and respect each other’s varying levels of comfort and risk tolerance.

Trouble Shooting 

Error Message when logging in

  1. Are using the correct email that is assigned to your Elevation Place account?
  2. Are the email and password spelt correctly?
  3. Did you check your junk folder for your reset password link?


Password in use Error

  1. Ensure that you are not using the same password as you have used previously
  2. Do you already have an account with Elevation Place, signed a waiver or took a course with us? Click forgotten password – this will send a link directly to the email we have on file for you
  3. Contact Customer Experience if you don’t know the email address that you have on your account 403-678-8920 ext. 0

The Town of Canmore is located within Treaty 7 region of Southern Alberta. In the spirit of respect, reciprocity and truth, we honour and acknowledge the Canmore area, known as “Chuwapchipchiyan Kudi Bi” (translated in Stoney Nakoda as “shooting at the willows”) and the traditional Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw First Nation, Chiniki First Nation, and Wesley First Nation – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Métis Nation of Alberta, Region 3, within the historical Northwest Métis homeland. We acknowledge all Nations who live, work, and play and help us steward this land and honour and celebrate this territory. We commit to working to live in right relations and to advance Truth and Reconciliation.

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