Face-to-face, phone, and Zoom appointments are available.
Often, community members come into Family and Community Support Services (FCSS) looking for a specific service or support, and leave with the support they needed, in addition to a variety of other supports. If you book a meeting with an FCSS staff member, you provide us with the opportunity to sit down with you, hear your story, and provide you with personalized supports and referrals to meet your specific needs. There are an abundance supports and resources throughout the Bow Valley that many people are not aware of; that is why we at FCSS are here to help you get connected.
Family and Community Support Services (FCSS) is here to support you in four ways:
A staff member will listen to your story of how the pandemic has impacted you. They will ask questions to clarify and to understand your specific concerns and help to create a plan and prioritize those concerns.
FCSS provides direct support in the following areas:
● Solution-focused counselling
● Income tax preparation
● Transportation needs
● Navigating federal/provincial financial supports
● Isolation supports/strategies
● Food supports
● Budgeting/financial literacy
Information and referral
Referrals for and information about any services that are not directly offered by FCSS are available. Key areas for information and referral include:
● Mental Health and Addictions
● Domestic Violence
● Settlement services
● Credit counselling/solvency
● Food security
● Financial supports
FCSS will schedule follow-up appointment(s) to provide a touchpoint on progress, to hear about challenges/successes, to plan next steps, or to take a step together. Follow-ups are not mandatory, but they are available for those who wish to take advantage of it.