Face-to-face, phone, and Zoom appointments are available.
Family and Community Support Services (FCSS) is here to support you in four ways:
A staff member will listen to your story of how the pandemic has impacted you. They will ask questions to clarify and to understand your specific concerns and help to create a plan and prioritize those concerns.
FCSS provides direct support in the following areas:
● Solution-focused counselling
● Income tax preparation
● Transportation needs
● Navigating federal/provincial financial supports
● Isolation supports/strategies
● Food supports
● Budgeting/financial literacy
Information and referral
Referrals for and information about any services that are not directly offered by FCSS are available. Key areas for information and referral include:
● Mental Health and Addictions
● Domestic Violence
● Settlement services
● Credit counselling/solvency
● Food security
● Financial supports
FCSS will schedule follow-up appointment(s) to provide a touchpoint on progress, to hear about challenges/successes, to plan next steps, or to take a step together. Follow-ups are not mandatory, but they are available for those who wish to take advantage of it.